Unit 5 Changes In Customer Service

I think we need to build better relationships with our customers. With our current customers, it seems as if we are constantly just a one-time kind of business. We do not want to be that, we want the customers to return because they trust us. Not because they consistently have problems even with our help.

As I first stated, as my customer, I must do what I can for this business. Customers are always said ‘to be right’, I do not always agree with this, however as their consultant, I must do what I can to keep them happy. In doing so, I must stick to my plan. I must also meet all deadlines and deliver a product that they will satisfied with. I do want them to be a repeat customer and get the word out there that I do good work. I would also implement a good follow up schedule and honor all promises and guarantees that have been set forth in the contract.

How would the business immediately respond to the needs of their customers without sacrificing its profit?

* Ensure that the well being of the customer is your first priority i.e. a doctor is called, they attend and help the customer

Customer service is an art and a science and it is something that many firms do not do well, let alone perfect. Excellent customer service is defined by being pleasant with the customer and providing them with assistance regarding just about anything and everything that they require and need relative to the service or good that they are purchasing. A customer is any buyer or even potential buyer of the good or service being and the customers need and/or expect that the good or service be reasonably price and be delivered as promised based on what is advertised and/or what is commonly accepted and industry-standard about the good or service. The best way to build a customer-focused strategy is to construct a framework and process that is as common-sense and stream-lined as possible so that it addresses the ongoing concerns of the business while at the same time reasonably helping and assisting the customers get what they need out of the good or service. Going above and beyond what the customer requires is always a plus and will engender good will and return visits by the customer, more often than not (Swinburn, 2006)(Sheldrake, 1998)(Shaw & Ivins, 2005).

Your customers are not happy. The customer feels disconnected from the process and they feel their needs are not being met.

• Highlight the fact that complaints are often opportunities in disguise, because they may enable the firm to satisfy the customer by not only resolving the immediate problem, but also selling additional services that provide useful solutions to ongoing needs.

The requirement of meeting the sometimes uniquely specific requirements of customers has been causing Derrick’s management some serious headaches recently. They recognize the importance of a client-focused approach to marketing and distribution, but are beginning to feel that they are being exploited by some customers who are never satisfied with the level of service provided, however extensive it may be and this is costing them a lot of money.

Customer service is now the one of the most buzzing word in the business. Satisfactions of the customers are vital for any kind of business no matter what the business is –service or product oriented. Making sure of the customers’ satisfaction provides the business with the extra edge of competitive advantage in the competitive business world. Thus there is no alter rather the assurance of customers’ satisfaction is the best way of competing and making success of the business.

It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do

1. Winning back the trust of loyal customers and ensuring that similar incidence is prevented in the future.

ConclusionCustomer service plays an important role in business world to allow them to achieve their success in the market. Customer service involves a complicated process, in which it needs to be thoroughly planned to be

We will review the most common causes of customer dissatisfaction and provide you with specific solutions to provide the best possible service to your most valuable business asset: your customers! This course is a must for anyone who wants to increase customer satisfaction, loyalty, referrals and the bottom line! After working with this course, you will be able to answer the following questions and more:

Nowadays, the customer service is extremely perspective and could be a great way to stand out against the background of your customers. Perhaps this is one of the advantages of small enterprises ,because anyone, who emphasizes on customer service will be able to compete with large companies that, in turn, offer a diverse range of products, lower prices and other prerogatives that others can not afford. But many small enterprises still inferior in quality customer service. So, there is a logical question - why? Analyzing this issue more deeply, I can clearly establish that the main reason is their incompetence. Scientific evidences prove that small enterprises lack of, at least, one of the main aspects and those aspects are : value, customer and cost. In order to improve customer service at the highest level, at first, we must carry out numerous social surveys, and “walk hand in hand” with modern technology. A good advice for successful businessmen will be to compare the competitiveness and the ability to put yourself in the consumer shoes and thus learn about his needs. Equally important method of improving the customer service is the consistent implementation of new technologies, strategies and exchange of experiences with other people in customer service, especially in leading and successful companies such as: Disney, McDonnalds, Ford. Issues in the customer service area are particularly relevant nowadays as any business rests on the relationship between people. Perhaps

Customer service is where it all begins. It is from the moment of meeting a customer to the moment of saying goodbye. Customer service is the root to a successful business and one of the most important aspects. However, most businesses, of all kinds, lack good customer service and lacking good customer service can hurt a business in many ways. I am employed at David’s Bridal in Baton Rouge and have heard of many customer complaints. My solution to this problem takes three steps. When hiring, an interviewer should look for extensive experience in customer service, followed by very frequent customer service training among employees, and finally giving an incentive to employee for having good customer service and encourage them to continue.