Unit 501 Review the Range of Groups and Individuals Whose Communication Needs Must Be Addressed in Own Job Role.

2.3 Think about a service user you support… describe the range of communication methods and styles you use to meet their individual needs?

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

Effective communication and interaction play an important role in the work of all health and social care professionals. For example, care professionals need to be able to use a range of communication and interaction skills in order to work inclusively with people of different ages and diverse backgrounds (1). According to Koprowska research shows experiences of service users using the service within these settings indicate that skilled communication for PR actioners has enabled them to build a working

3.5 Explain how to access extra support or services to enable individuals to communicate effectively

1.1 I communicate with a wide range of groups and individuals on a daily, weekly, and less frequent basis within my role as care home manager. These include other managers, operations manager, managing director and company owners as well as support workers, clients, team leaders, social workers, care managers, families, health and educational professionals, learning disability team members from 6 different boroughs etc.

Not listening, is one of the greatest barriers to effective communication and is the cause of most miscommunication. Listening is equally important for those in leadership as well as those on the front lines interacting with the public on a daily basis.

2.3 – Explain how and when to access information and support about identifying and addressing specific communication needs.

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

Effective Communication is significant and a fundamental relationship-building skill in the workplace for any employee especially for managers to perform the basic functions of management, i.e., Planning, Organising, Leading and Controlling. If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an

As a professional, it is my responsibility to make sure that my communication skills meet the needs of the people I support. I should not expect people to adjust their communication to fit in with me. The best way to find out about what individuals want and need, of course, is to ask. The individuals concerned are always my first and best source of information about their needs and the best way to meet them. But asking is not always possible. I can discover some information about communication needs, wishes and preferences by observing someone or by talking with other colleagues who have worked with the person previously and by talking to family or friends. They are likely to have a great deal of information about the communication needs are for the individual. They will have developed ways of dealing with communication, possibly over a long period of time, and are likely to be a very useful source of advice and help.

2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.

Within my role there are many individuals to communication with. Staff range from therapists, recovery workers, finance department. Managers, Admin staff, Education and employment staff, HR

The ability to effectively communicate with a wide range of people is a vital factor in working towards building relationships that may flourish and enable the gaining of confidence and trust. As a practitioner, it is important to be patient, approachable, non-judgmental and a good listener. Open communication and a positive attitude

In my current role as Care Supervisor I communicate with a range of individuals such as: service users,

Communication is so essential today in the current generation that nearly everyone requires this skill, whether in the workforce, among family members, or associates, communication is important to establish new bonds through different environments. To take this a step further, these three types of communication would vary in their own unique manner, through Grice’s Cooperative Principle, consisting of four important rules that help to ensure effective and sincere communication among people. For instance, when I was employed at Anaheim Regional Medical Center as a stock person who would restock the equipment for the nurses and doctors, I would integrate the four rules in the conversations I would partake with my superiors, even though I was not aware of these terms at the time. On every occasion I would speak with my superiors about which equipment they required, I would ensure I was telling the truth the entire time, and not providing inaccurate information. As well, we would exchange information that was sufficient to each other, despite the conversation lasting for two or three minutes. And there was never a moment we would go off topic during working hours, but at lunch we would break this rule and discuss about several topics that made us laugh. Of course, we spoke in a professional manner, whether in front of patients or not, since we were expected to follow these implied guidelines that made the hospital successful. As you can, my communication was restricted in