Unit 519 Develop Procedures And Practice To Respond To Concerns And Complaints

All complains has to be reported to senior staff and recorded in care plan of resident. If any complain is related to abuse

| State the organisational procedures developed to report and rectify inappropriate information and unsuitable resources and how they are implemented.

Being relatively still new to social care I need to ensure that I find out more about legislation and the essential care standards set down by the CQC (Care Quality Commission) and as Registered Manager the requirements for reporting and providing person centred care.

You can access the service users care plan this will help you to identify any specific needs that they may have, you can then give them the support that is needed to deliver the best possible care

I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This

There are always key elements to assessments and reviews, including the family and friends. Everyone has a responsibility to support individuals and bearing in mind ‘need to know’ information. The aim being able to achieve the highest goal to maintain effective open channels for everyone.

* Must ensure people are informed about how and why information is shared by those who will be providing their care.

UNIT 5 - INTRODUCTION TO DUTY OF CARE IN HEALTH, SOCIAL CARE OR CHILDREN’S AND YOUNG PEOPLE’S SETTINGS ASSIGNMENT OVERVIEW In this assignment, you will demonstrate your understanding of what is meant by the term ‘duty of care’. You will consider the types of dilemma that you may arise in adult social care work, and find out where to get advice and support to handle these. You will look at how to respond to complaints, making sure you know and follow agreed procedures. TASKS There are three tasks to this assignment. TASK 1 2 3 TASK 1 1. Identify the following requirements when dealing with complaints. • Legal EVIDENCE Short answer questions Letter Case studies OUTCOMES 3.1, 3.2 1.1, 1.2 2.1, 2.2

‘provide clear information, supervision and training for employees and ensure that suitably competent people are

An explanation of when and why the inquiries and serious case reviews processes are required, issues of how to share findings and implications for the workers practice

Within my role there are many individuals to communication with. Staff range from therapists, recovery workers, finance department. Managers, Admin staff, Education and employment staff, HR

Legislation, policies and codes of practice provide clear guidelines as to the as to the rights and responsibilities of care workers and these should be adhered to at all times. Care workers duties are clearly laid out in documents al well as their contract

By giving direct support to my supervise and their performance, will help the worker to achieve in their role, create job satisfaction, maintain standards, increase positive outcomes and high levels of quality care being delivered to the young people.

Communication between professions and service users help minimise abuse, as written and oral communications reduce abuse it helps improve the bond between the service user and the care worker. Reports made should be kept and information from service users should be dealt with in confidence, because if the information of the service user is under covered it could mean that they will be facing abuse. For example; if the service user is receiving abuse from a person but they are hearing impaired and can only communicate using sign language, then it will be best if the care worker knew how to talk in sign language as the service user may only feel

1. To comply with legal requirements and legislations. These for example could be contractual obligations, employee role descriptions and responsibilities, remunerations etc.