Unit 519 Develop Procedures And Practice To 1

The Common Assessment Framework 2009 aims to identify additional need and promotes information sharing and coordination of services. Working Together to Safeguard 2003 outlines legal requirements for safeguarding, promoting welfare, roles and responsibilities of professionals and working together to keep children safe. The Munro Review 2012 regards the rights, wishes and feelings to shape the provision of services. The Safeguarding and Welfare Requirements of the Statutory Framework for EYFS 2014 outlines responsibilities for childcare providers for children 0-5 years. Special Educational Needs and Disability Code 2014 provides guidance relating to promoting the welfare of children and young people with special educational needs and

Conflict and dilemmas may arise between the duty of care and individuals rights could be staff having a difference of opinion over an service user for example a staff member believing that they have seen signs of abuse and then another staff member denying this assumptions, this then can lead to conflict betweens the staff members and the individuals family/ carers if the members of staff involved any other agencies such as social services , GP , health

We all want to be treated with dignity and it is a very important part of an individual’s life. Working in the health and social care profession it is important to help people maintain their dignity so they can keep their sense of self-respect and self-worth. All health and social care professionals should be sensitive and aware of the needs of people and service users. Just because a person has dementia, they still need to be given a choice and not assume that they cannot make a choice. Not everybody is the same, there are different levels of dementia, so getting to know the service user is vital to challenge discrimination. We also need to make sure that the service user or their families are aware of the complaints procedure. Having policies and procedures are put in place and that staff are up to date on their training.

UNIT 5 - INTRODUCTION TO DUTY OF CARE IN HEALTH, SOCIAL CARE OR CHILDREN’S AND YOUNG PEOPLE’S SETTINGS ASSIGNMENT OVERVIEW In this assignment, you will demonstrate your understanding of what is meant by the term ‘duty of care’. You will consider the types of dilemma that you may arise in adult social care work, and find out where to get advice and support to handle these. You will look at how to respond to complaints, making sure you know and follow agreed procedures. TASKS There are three tasks to this assignment. TASK 1 2 3 TASK 1 1. Identify the following requirements when dealing with complaints. • Legal EVIDENCE Short answer questions Letter Case studies OUTCOMES 3.1, 3.2 1.1, 1.2 2.1, 2.2

In this assignment I will be exploring the issues around communication and assessment in relation to the care given to the patient. I will look at how care was delivered and how successful it was. The NMC (2008) states that healthcare professionals must respect a person’s right to confidentiality; to ensure this I will be using pseudonyms for the service users mentioned in this assignment. I will be referring to the patient as ‘John’ and his wife as ‘Brenda’. I have gained consent from Brenda to talk about her husband’s situation in this assignment, as he did not have capacity to grant consent himself due to dementia.

The local Authority Social Service and National Health Service (England) Complains regulation 2009 (amendments) is the statutory regulation provide guidance on local authority in terms of how to manage complain. The Local authority here refers local council, and the National Health Service refers national public hospitals in the England. In the amendments the regulation not only set out frameworks for Pharmaceutical Services, General Dental Services Contracts and General Medical Services Contracts; and as part of health and social care setting the independent provider are also included to implement the regulations on how to handling complaints in their service provision. Furthermore, according to the regulation responsible body has to have arrangements for the handling and consideration of complaints and to point responsible person to ensure the effective implement of the regulation in the service provision. As result of the regulation, big independent organisation like us has to have complaint policy in place to ensure the service user to raise concerns and complaint and the registered home manager will be the person to be responsible that all

The group will have regard to SEN Code of Practice for Wales (2002)(http://wales.gov.uk) and the Disability Discrimination Act (1995) and equality act 2010 on the Identification, Assessment and Education of Children with Special Educational Needs. This is a statutory requirement

The children should be seen as equal no child or group of children should be treated differently because of their gender, religion, disability ect. All children have the right to be protected from abuse. The children’s parents are informed because they are aware of the policies and procedures. All concerns and allegations should be taken seriously because this could lead to a referral to the child’s social care services, Local Authority Designated Officer (LADO) if the allegation is against a staff member.

Unit 504 Develop Health and Safety and risk management policies procedures and practices in Health and social care or children and young people’s setting.

The various policies and procedures are in place to protect vulnerable people, staff and visitors to maintain their health and eliminate risk and dangers. The policies and procedure also allow all member of staff follow similar Buidelines and ensure that they all know what to do in an event of an emergency The social care worker- the social worker is responsible for the care of their own health as well as other people health and safety. To do this, the social worker has to cooperate with their setting health and safety policy, record keeping and reporting anything that in health and safety issues that concerns them, for example faulty equipment and suspicious bruising on a patient.

                    

1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home

Care Quality Commission – are inspectors who inspect care providers this can be on a planned or unplanned visit.  “No Secrets” 2000 and “ Disclosure Act & Whistleblowing) were put in place by the government in order that local authority social services to work with other health and social care organisations to develop local multiagency codes of practice to help prevent and tackle abuse. Protection of Vulnerable Adults (POVA) Legislation introduced in England and Wales for Care Homes and Domiciliary Care agencies. POVA means registering people who are considered to be unsuitable to work with vulnerable adults. Employers have the responsibility to register the employees who have abused a service user. Police – the police investigate any allegations made and prosecute where required. The role of Criminal Records Bureau is to reduce the risk of abuse by ensuring that those who are unsuitable are not able to work with children and vulnerable adults. Commission for Social Care Inspection (CSCI) is the single, independent inspectorate for social care in England. Its role is to inspect the care home we work in. Aix Identify sources of advice, support and information to help social care workers understand their own role in safeguarding. A main source of support is through training (Safeguarding of Vulnerable Adults) provided by our employer or many local authorities run free, multi-agency, safeguarding

To resolve concerns / complaints as quickly and effectively as possible, through an informal response by a frontline member of

It is vital to have effective communication between professionals and organisations so that service user is protected. When there are any changes such as improvement in service users or degrading in their health conditions or if there is a suspicion of abuse, information must be shared by communication. By communicating, they are able to monitor the service user's well being and they can be up to date with information of service users. They are able to take action and ensure that service user's needs are