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Unit 8 P1 Case Study

Satisfactory Essays

As with any meeting, the preparation of notes to discuss will be important to come with a resolution with the management and staff. Sarah should call a mandatory meeting with the staff. Once the meeting has started Sarah should first let the staff know that she appreciates all and everything that they do each and every day. I believe letting the staff know that they are appreciated is a good step as a manager when starting a meeting.
As Sarah, I would once again explain that there has been concerns from the new owners on how they wanted the wait staff to treat the customers. I would let the staff know the concerns from the customers ranging from the staff spending more time at a table and not paying attention to other customers, the friendliness

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