Unit 9 P3

Fast food service with excellent customer service with a smile. The idea is to be welcoming to customers of all ages and especially to children.

Motivation is having a reason or reasons to act/behave in a particular way. It creates “drive” in people whether it is in pursuit of a goal, or the need to complete an activity. It produces enthusiasm and a willingness to achieve in both a work environment and in your personal life. Motivation can be increased and decreased in line with the incentives on offer.

Primary research is used to find the needs of the individuals and to collect new data through survey, interviews with individual carer or group of staff members in their workplace or via telephone, email, message.

The restaurants setting is aesthetically pleasing and uniquely from other traditional fast-food restaurants. The restaurants’ food preparation area was equipped with stoves and grills, pots and pans, cutting knives, wire whisks, walk-in refrigerator and other kitchen utensils. Besides, the company support systems and functions include distribution centers, quality assurance department, training and risk management department, accounting and finance, internal team of real estate managers, administrative and general management. All of these let the company to maintain the daily operation and run the business

This report will be about my chosen business Tesco. I will talk about the recruiting and selection process of Tesco. I chose Tesco because Tesco is one of the biggest supermarkets and they exist long time ago and they have been successful. Tesco has more than 250 employees so it is counted as a large business. Tesco was found in 1919 by Jack Cohen. Tesco on his first day made profit £1 from sales £4. Tesco’s brand appeared in 1924. Tesco has also bank, insurance company and petrol stations. Tesco have 476 000 employees so it is large business because is also international business. Tesco is a PLC company which means they are public limited company (they can sell shares to the public) and they have unlimited liabilities.

A resident's name or conditions cannot be discussed with anyone other than the care team. Photos and other personal information can't be shared on social media sites and to maintain privacy and emails containing a resident's personal should not be sent because there is a possibility the email will be sent to the wrong person or someone may have access to your account. Information regarding a resident should only be discussed in person to ensure that only the necessary personnel know. When seeing a resident in public, you should not mention knowing them from a care facility in case they wish to keep that a secret from the person they may be with.

There are many things which can affect access to complementary therapies. The ones I will be explaining are:

Safeguarding is a term which is broader than ‘child protection’ and relates to the action the commission takes to promote the welfare of children and protect them from harm. Safeguarding is everyone’s responsibility.

Questionnaires are “a series of questions asked to individuals to obtain statistically useful information about a given topic” (Bryant, L, 2014). There are different types of questionnaires that include face to face, phone, post and online.

Tesco have a list of current employees looking for a move (at the same level or on for promotion).

In this assignment I am going to be explaining the factors that may influence communication and interpersonal in health and social care environments and also I am going to be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. I will be including sensory deprivation, foreign language, jargon, slang, dialect, acronyms, cultural differences, distress, emotional difficulties, health issues and environmental problems, misinterpretation of message, aggression, assertion and how they can be overcome.

Tesco has a good progress and their strategy is made up of of five elements:

Nevertheless, the majority of customers are very satisfied with the amount of serving along with the quality of their meal as well as the price paid. The strategy of being a low priced high value added has seen problems due to lack of customers which is affecting the bottom line drastically. This inevitable circumstance has put a hold on operations and started an investigation upon various neighboring competitors and their own strategies.

Mission: Quality control of all aspects of the restaurant can increase consumer satisfaction, areas that need to be controlled include:

Creating opportunities within the organization will produce employee direction that shares the path of the restaurants goals. This step will support the design phase of “direction”, “measurement”, “process”, “solution” and “target” (“Continuous Process Improvement”, n.d., par. 24). Secondly, the owners will open a Human Resource (HR) roll to help keep employees involved with company opportunities, which are share corporate goals. The HR roll will also take action in attracting, developing, “and retain the talented employees”; furthermore, help during the development phase of corporate change (Santhanamani & Panchanatham, 2013, p. 5). Finally, the HR roll informs the employees to give them direction with opportunities that are relevant to corporate