Unit 9 P6 Case Study

The three topics I am choosing to compare and contrast are the first 3, substantive law, procedural law, and judicial law. I feel that it will be a simple way of finding international law.

P4) Review factors that have contributed to one declining destination (Cyprus) and one developing (Greece) in the European travel market.

I tend to agree with you, when employees refuse to adhered to new processes and system it can produce negative results for the company. For example, we have a Caliper line that inadvertently sent a defective part to one of our biggest customers. Fortunately, the customer did not issue an alert because of the mistake. Therefore, we implemented an additional process that the operator must perform before placing the part in the dunnage. However, one particular employee continued to send defective parts out because they refused to follow the new procedures. Consequently, the next time, over 150 parts arrived at the customer with the same defect as before. Unfortunately, our BIQS Level was reduced from Level 3 to Level 1, which means that we cannot

Our agency assists low income seniors living on fixed incomes with mental health services. Our services include screenings for depression, dementia, and early onset of Alzheimer’s. We also provide mental health counseling services for grieving widows and work towards reconnecting individuals with support services in the community.

*CAE did not properly set the customer’s expectation, excessive dead air was observed during the call. CAE assured the customer

Cx called about her internet that was not working, Cae was able to reflet reason for contact and demonstrate concern by using emphaty/relate statement. Cae was able to authenticate the account and asked probing questions and set customer's' expectation that she might be sending a technician if the issue wasnt resolved. Cae proceeds with the troubleshooting and choose correct ITG however, failed to follow/asked all LOQ's, at mark 06:02 cae asked " how was that Sir? hello?! just tell me when your ready because i need to check my clock" using a disgusting voice. Cae sounded annoyed when asking information that was provided by the customer since cae was having a hard time hearing him, could have asked verifying questions with a good tone of voice

RCS is the servicer for the investor, Bank of America (“BANA”), which requires additional research from RCS on written complaints BANA receives regarding one of their loans. An email is sent to the Correspondence email distribution list provided as the point of contact for BANA. Once an email is received, CIT 361 is opened and the email is imaged into Nautilus. The CIT is assigned to a Resolution Advocate for research and response. Once the research and information is gathered, a reply email to the requestor from BANA is sent from Correspondence and includes a CC to Correspondence and the Customer Relations Manager. Once the confirmation is received that nothing further is required, the final email is imaged

Unit 2 was driving eastbound in the left lane of 167th St. between Orchard Ridge Ave. and Anthony Ave. in Hazel Crest, IL. Unit 2's approximate speed was 35 miles per hour. A large puddle of water had formed from a very recent rain. It covered the right lane and part of the left lane. The driver of Unit 2 noticed the puddle and proceeded to slow down to a speed of approximately 20 miles per hour. The driver of Unit 2 then noticed Unit 1 coming from behind in the right lane at a high rate of speed. Unit 1 tried to avoid the puddle without slowing down and impacted Unit 2. Unit 1 was pushed back into the right lane. Unit 2 was pushed off of the left side of the road onto the slightly raised median. The front and left side of Unit 1 was severly

Excessive dead air throughout the call. The CAE did not follow proper hold time procedure.

Question 6 (KSAO 8)You are asked to send a memo to corporate in response to customer service complaints to your particular store? You

Explain the role of promotion within the marketing mix for a selected product or service.

To resolve concerns / complaints as quickly and effectively as possible, through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and conciliation in an open and non-defensive way.

When we got some problems, such as customer complains. For example, one customer ordered one fish & chips. The special order from that customer was no chill, but one front staff didn’t mention it to us. So we served it normally than the customer complained it. We told the staff who got that order to apology to the customer. We offered one soup to the customer during waiting new fish & chips. As result of that the customer accepted our prompted acts.

T.C. is a 30-year-old woman who 3 weeks ago underwent a vaginal hysterectomy and right salpingooophorectomy for abdominal pain and endometriosis. Postoperatively she experienced an intraabdominal hemorrhage, and her hematocrit (Hct) dropped from 40.5% to 21%. She was transfused with 3 units of packed RBCs (PRBCs). After discharge she continued to have abdominal pain, chills, and fever and was subsequently readmitted twice: once for treatment of postoperative infection and the second time for evacuation of a pelvic hematoma. Despite treatment, T.C. continued to have abdominal pain, chills, fever, and nausea and vomiting (N/V).

There is very poor customer satisfaction, service and focus. The client realised that the project was in trouble and requested that the division general manager and his entire staff visit the customer’s plant for progress and a ‘get well’ report. Instead the division general manager sent Reichart, the project manager, and four line managers to visit the customer. The situation deteriorated to such an extent that the customer assigned a representative to Reichart’s department to be ‘on site’ and provide constant updates and problem identifications.