Unit6 P1 P2 M1

Henry Ou, Derrick Kwok, the President and the Vice President of Air & Sea Travel Center also serves as Tour Director of our company who would plan, organize, and conduct short-distance, long-distance travel, tours, and expeditions for individuals and groups. Mr. Ou and Mr. Kwok have experiences of planning and organizing trips, make sure everything runs according to the itinerary and make sure our valued clients safe and enjoy the trip. To be a successful Tour Director, personal skills and qualities are often more important than formal qualification. In memorable trip, our clients expect not only what they are going to visit, eat, and play, but also the excellent “people” skills of our Tour Directors who would bring them happiness, surprises, and make sure that arrangements for the group to run as smoothly and enjoyably as possible since the tourism industry is characterized by high-contact services in which co-creation of clients plays a major role (Grissemann & Stokburger-Sauer, 2012). Joylyn, Ina, and Phoebe are responsible for organizing and setting up the tour by making reservation for hotels, restaurants, cruises, gate tickets, and more. In most of the time, they would make a reservation earlier and deliver special requests to the service provider from the client in order to have availability to everyone in the group and make our client feel that they are valued because we listen and we care.

There are many factors that can affect the growth of tourism in a certain area. This can include the location of the site, how accessible it is, or the amenities that the site has to offer. Tourism trends are ever changing, with different areas of the market always in growth or decline. Due to changing circumstances of British tourists, this has influenced the way we travel and the places that we now visit for holidays. A variety of factors including; increased car ownership, improved education, improved health and fitness, and a tendency to travel further have all affected how we travel and where to. This has resulted in national holidays facing a decline in tourism and an increase in holidays abroad. Moutinho’s theory was that trends would change due to certain factors affecting tourists. This includes Globalisation, Technological acceleration as well as exploration. All these ideas would result in tourists travelling to previously unexplored destinations that were out of the ordinary and very different to the type of holidays being bought in the 1950’s. With

chart with details of the main ways in which tour operators work with travel agents,

In recent decades, the rapid development of tourism industry causes an increasing demand for transportation companies. As a

Tourism in general is closely tied to geography, since travellers take into account the travel time, routing and local climate when choosing vacation destinations. Travel agents, who must successfully sell or advise clients on travel products on a daily basis, need to understand what geographically sets places apart and why destinations are chosen by customers. Travel agents must

The firm to be addressed in this case is Travelodge. It is a franchise firm which was founded by Scott king in the year 1939 and later began franchising in the year 1966. It offers exceptionally high quality products and services. In addition to its services, it is committed in its work, enabling it to acquire world-class attention and everybody interested to know more about it and also experience its services and products. Travelodge has grown at a very alarming rate, and it is in this view that we are interested to know more about it.

✓ With the customers: in this case the sender is the customers and receiver is the employees who communicate with customers. Because the customers are the ones who want to take the tour of Vietravel, so the customers have to give all the information for the staffs and they will help the customers choose which tour suitable for them. Besides that, the staff have to take the feedback include personal information about the customers to make the contact with them even they do not come to Vietravel by phoning, email…etc or invite them join for the conference or meeting which Vietravel organize to introduce to the customers new tours and new promotions.

Cambridge International A & AS Level Travel and Tourism is suitable for both A Level candidates and for those seeking a more specialised study of this subject. This syllabus encourages candidates to appreciate the scale and importance of the travel and tourism industry in the world and recognise the positive and negative impacts the industry may have on people, environments and economies. Candidates learn that the travel and tourism industry is dynamic in nature and how the industry responds to change: e.g., external factors such as changing consumer needs and expectations and developments in ICT. The syllabus encourages candidates to learn practical and technical skills relevant to the industry, enabling them to deal with a range of complex situations and problems.

The historical developments of the travel and tourism industry are categorized in three different time bands as follows:

Out of 70 brands serving the North American market since 1960’s.Carnival Corporation dominated ten major brands that nearly took over the 95% of the total market. Hence, Cruise Lines came into view as the largest cruise company in the world.

Thomson is one of best and largest tour operator in the world. The company originally named Thomson tour operator and renamed in 1997 was founded as part of the Thomson Travel Group in 1965.Thomson UK headquarters in Luton, England. Thomson’s trading division of TUI UK limited. The company number is 02830117. When customers buy the holiday packages form Thomson, they will not apply to any course of dealing between Thomson other than the package holiday booked. The package holiday as advertised by Thomson will also have restrictions set out in Thomson A-Z guide books. And customer should read Thomson A-Z guide and these terms and condition carefully, before customer booked there

Tourism is playing an important role in the economy of a country as well as now, these days it is growing in European countries and increasing the economy of European economy and world economy. As a result the living standard of people rise, an increasing proportion of income is spent on leisure travel and other elements

Robert Christie Mill and Alastair M.Morrison (2002) The Tourism System (4th Edition) Dubuque, Iowa: Kendall/Hunt publishing company

The Travel Agency and Services Industry comprises of businesses that are primarily engaged in acting as agents in selling travel, tour, and accommodation services to the general public and commercial clients. The products and services that are primarily sold in this industry are travel accommodations such as domestic and international airline, railroad, vehicle, and cruise reservation; packaged tour experiences and activities; and lodging reservations in hotels and various types of resorts.[i] The first travel agency was established in 1758, with the first modern agency that packaged tours and had relationships with the individual

Tour operators: as defined by EU Package Travel Directive; different types of tour operators including outbound operators, domestic operators, incoming operators, specialist operators, direct sell operators Industry: identification of major tour operators including their origins, ownership, market segments, competition, identification of specific operators within each category; scale eg number of passengers carried, market share, turnover; products and services to meet different markets; vertical and horizontal integration in leading operators; impact of