Untangling the Knowledge Management Dilemma at TPA

2057 Words Sep 24th, 2014 9 Pages
Case Analysis
Untangling the Knowledge Management Dilemma at TPA

Sometimes individuals, teams, big and small companies, and other entities try to ‘reinvent the wheel’. These occurrences happen too often because many simply do not realize that what they are trying to do has already been done by someone else in some other venue, and more importantly they do not know where or how to access that knowledge. In addition, managers are overloaded with a constant stream of data daily. This overload of data is making knowledge management (KM) increasingly more difficult, but also more important, even necessary, for a business leader to have to lead his or her organization successfully. Since, leaders of successful organizations are consistently
…show more content…
In 2005, he decided to introduce Microsoft SharePoint as the main tool for KM activities. What is SharePoint? Per Microsoft’s web site (Microsoft SharePoint) 1 the implementation of SharePoint can be summarized as follows:

Share and connect with employees across the enterprise - use SharePoint to engage with people, share ideas, and reinvent the way you work together.
Organize. Whether working as a team or an individual, SharePoint helps you organize information, people, and projects.
Discover. SharePoint makes it easy to find answers, discover insights, and connect with experts.
Build. Developers and web designers can create new experiences on SharePoint using familiar tools and Internet standards. Manage. SharePoint provides powerful controls that allow IT departments to manage cost, risk, and their time.

Share Point appeared to unite all the characteristics TPA’s needed to establish a better KM system. However, after SharePoint was introduced to the three divisions (IT, Project Planning and Operation) several problems appeared, and complaints were expressed by TPA’s employees. The first problem was that the IT department set up a default structure to be user friendly and yet broad enough to apply to both external and internal projects at TPA. Many project teams complained that the differences between SharePoint sites were significant. Another problem was that the IT Department for security reasons configured

More about Untangling the Knowledge Management Dilemma at TPA