Ups Case Study

UPS had a previous attempt at entering into India. During a period of neglect, they allowed DHL to partner with Blue dart. Together, Blue dart and DHL had three times the market share of the next largest competitor. With a renewed global strategy, UPS is now trying to enter India again but faces competition. India has a lack of infrastructure which makes in hard to streamline the distribution and supply chain.There are some issues with delivering packages to India. There are second mover issues, perception of UPS, a highly regulated economy, and service to rural areas. I think UPS needs to invest in India so they create a positive presence in India. This will allow them to gain market share there

Prepare to describe in class the competition in the overnight package delivery industry, and the strategies by which those two firms are meeting the competition.

United Parcel Service, a logistics company has established itself through its strong corporate culture, continuous ability to innovate, and its far-reaching global network. The company has maintained a competitive advantage over the years by implementing continuous growth strategies—the first was geographic expansion, next the early adaptation of electronic tracking technologies, and then came a series of acquisitions. Although UPS is financially strong and is able to maintain its role in the courier and delivery industry—it is vital that UPS continue to act strategically as to strive for long-term success. UPS is heavily dependent on the U.S. economy and it is important that it find greater and more profitable ventures

The United Parcel Services share of the marketplace commands attention: -400,000 (+) employees -$51.5 billion earned 2008 -14% profit margin -90,000 vehicles and 268 jets -Operations in over 200 countries (Thomas, Linder, & Dutra, 2006). Organization has allowed UPS to operate in financial, retail, technology and nonprofit markets as well as logistics. Management Leads with the philosophy of talent cultivation through long-term employment relationships, developing committed, aligned and experienced partners. 54% of full-time drivers started as part-time. 68% of management was promoted from within. 78% of Vice-presidents once held non-management positions with UPS (Thomas et al., 2006). Controlling within UPS develops around the standard of constructive dissatisfaction, the belief that all process can be improved on and all parameters may be extended. Constructive dissatisfaction, a culture of ownership along with continual training and market awareness keep UPS a pioneer. External Factors Globalization has empowered UPS to update their strategy to synchronizing global commerce: of goods, information and funds (Thomas et al., 2006). Once a local delivery service, now UPS is recognized globally, embracing diversity with owners and customers in from every nation. Concerned with environmental impact of big business, UPS has cut carbon emissions, from airliners, 22% since 1990, and plans to cut

Organizational Structure Organization structure is the differentiation; that is the way the organisation is differentiated into tasks, responsibilities, departments and hierarchies and the integration (the way the organisation is coordinated to form a unitary whole). It defines how activities in the organization are directed toward the achievement of organizational aims. The structure provides the foundation on which standard operating procedures and routines rest, determines which individuals get to participate in which decision making processes and thus to what extent their view shape the organization’s actions (Stephen, 1987) United Parcel Services Organization Chart United Parcel Service, Inc. (UPS) is the world’s largest package delivery

As the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services, UPS, continues to develop the frontiers of logistics, supply chain management and e-commerce combing the flow of goods, information and funds. This past October UPS Logistics Solutions was voted #1 logistics provider by Logistics Solutions. When conducting an industry analysis, it is important to explain the competitive forces model (CFM) of UPS. The first component of competitive forces model are the customers. Their customers consist of business organizations, and the general public. The second CFM component is competition. UPS have a lot of competition in its field, but the most competitive company is FedEx. Since FedEx provides the same services as UPS; both are neck to neck in competition, but UPS has an established history, and because of that, they have more loyal customers, and they are worldly known. They have established them-selves as the elite, with their commercial on television. Showing how they can deliver from one place to another with same day delivery and

Out of many types of UPS locations, UPS stores are the most comprehensive service providers offering a wide scope of packing, mailing and printing services, as well as small business tips for companies. A company can open a UPS account and manage tracking of ground and freight packages online while handling the packing and the shipments at UPS stores. The practical aspect of a UPS store is that, along with mail services, a business can use it as a one-stop shop for administrative work. For example, many UPS stores provide tax and business forms, as well as printing of various office materials like business cards, brochures, catalogs, manuals, invitations and 3D printing. Since many UPS stores are franchised, they are adapted to provide accounting, human resources, financial and communication services for businesses, and help them with marketing and IT support. The type of service customers will be able to get from a particular UPS store depends on the existing facilities of the specific location. While standard UPS services are provided at most UPS store locations, it is worth using the online UPS locator to check the availability of a service in a particular area.

The United States Postal Service competes with UPS and also is a support role for UPS. Currently the USPS is a competitor of UPS, providing door to door delivery of parcels six days a week. The USPS is using a low-cost rate play while losing billions of dollars each quarter (Katz, 2015). UPS also uses the USPS for the last leg of delivery in the supply chain. UPS costs increase when delivering a ground package to a very rural destination. UPS works with the USPS to deliver packages while adding one additional day in transit under a deferred shipping service called Surepost (Cordell, 2015). UPS also uses a bulk mail service called UPS Mail Innovations to delivery media mail and small parcels (What is UPS Mail Innovations, n.d.).

Operation leaders are tasked to identify the critical success factors and core competencies of their business functions and objectives in order to generate sustainable long-term growth. Critical success factors are actions essential for a business to reach its objectives. (Heizer & Render, p. 42, 2009). UPS’s key success factors are its efficiencies in scheduling, integrating the stream of goods, its ability to provide multiple solutions such as “harmonizing the flow of goods, information and funds across customer supply chains” while enabling consumers to “evolve in new and necessary ways” (Lewis, Forquer & Quinter, pg. 2, 2007). UPS’s environmental factors include their supply chain design and planning, competitors in logistics such as FedEx, distribution services, diversification in the global environment and focusing on differentiation. UPS is also an expert in its industry because the strategy is globally focused and is centered on diversification of its systems (See Appendix1.1)

UPS is a global package delivery business that specializes in not only managing the movement of goods, but the information and funds that moves with those goods in more than 200 countries and territories worldwide. UPS’s target market is primarily U.S. companies that ship business to business via ground delivery and whose delivery time is not

United Parcel Service (UPS), is the world’s largest express package delivery firm that handled more than 4.7 billion packages and documents in 2015. This global transportation and logistics service provider operates in more than 220 countries, and offers an array of supply chain management solutions (UPS Fact Sheet, n.d.). The firm has diversified its products and/or services to include freight forwarding and logistics services via air, ground, rail, and sea. U.S. Domestic Package operations, International Package operations, and Supply Chain and Freight operations are the three operating segments UPS. Through technology advancements UPS delivers online package tracking, e-commerce services, and specialized

The UPS company is a multinational company and this means that the company needs to give attention to the different external factors like politics, economy, social, and technology. UPS needs to give attention of the political governments of the countries within which they operate. Because of the different political instability that has been seen in some of these countries, the company must invest in the countries which are politically stable. For example, the company recently declined venture into some countries in Africa because the political ambience in these countries were quite unstable. In the event that these countries

UPS Capital offers businesses worldwide the opportunity to integrate supply chain financing and supply chain management. With an array of financial services designed to help your business participate fully in the growing global economy. The addition of financial services provides resources for companies to enhance their competitive advantage by leveraging the supply chain - the flow of goods, information, and funds - through one single global service provider: UPS. UPS Capital focuses on delivering financial services to small, middle market and international companies.

UPS has been in the package delivery business for 95 years, providing services to businesses and consumers worldwide in more than 200 countries. In 1994, UPS began to investigate the potential of e-commerce and started an internal group focused on enabling e-commerce. UPS redefined its core business and found ways to change its structure and processes, forming new businesses to take advantage of new opportunities. UPS was interested in finding ways to leverage their extensive infrastructure and expertise in basic transportation of goods, services, and

 *New Products,ServicesandBusiness Models- The information systems of UPS created new way on how to offer delivery service. It has transformed the way the company gathers information, creating routes etc.