Ups( Management System) Essay

1007 Words Feb 7th, 2013 5 Pages
Chapter 1 Information Systems in Global Business Today Case 1: UPS Global Operations with the DIAD IV Tags: UPS global operations; handheld computers; wireless mobile platform; digital firm; integration of business; customer value generation. Summary How IT drives the UPS operation worldwide. Using smart people and smart technology, UPS delivers over 14 million packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases located in seventeen major data centers throughout through out the world. L= 3:15. URL: http://careertv.com/video.php?mediaid=5Kb0tr9e-mNWk3iIvp3GZQ Case United Parcel Service's global operations are driven by its information systems technology. …show more content…
The DIAD IV also features a Bluetooth wireless personal area network and an infrared (IrDA) port to communicate with peripheral devices and customer PCs/printers. DIAD IV introduces a revolutionary new feature - Global Positioning Satellite (GPS) - to the handheld terminal market. UPS plans to use this technology to provide drivers with more detailed directions to pick-up and delivery points in order to improve customer service. The monochrome screen on previous DIADS will be replaced with a color screen that accommodates more information which can be displayed in an easier-to-read, more attractive manner. The color screen also enables UPS to color-code messages transmitted to a driver's DIAD. Urgent customer pickup messages, for example, can be color-coded to alert the driver. In addition, the DIAD IV contains 128 megabytes of memory - 20 times the capacity of the DIAD III. UPS will use this expanded capacity to provide new and improved customer services. Like its predecessors, the DIAD IV's battery lasts an entire work day. The DIAD IV sends delivery information to the UPS data repository as soon as the delivery information is entered. Drivers simply scan the package bar code, collect the receiver's signature electronically, type in the

last name of the receiver and push a single key to
Open Document