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Ups Marketing Plan

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UPS | How can UPS improve on their customer service to remain the leader in package delivery | | | | UPS Right before you make a purchase online, what are your last thoughts? How much is this going to cost? Do I really need to purchase this? How much is the shipping? Will the individual like this gift? If you are like me, you are very particular about who will deliver the packages to your doorstep or business. I want my package to be delivered in one piece on time. This is a direct effect of customer service. The company I prefer to deliver all my packages from near or far is UPS. I will examine if UPS wants to stay heads above their competition, they will need to finds ways to improve upon their overall customer …show more content…

UPS is larger with 3 billion in net income with revenue over 50 million, while FEDEX has income of over 2 million with over 30 billion in annual revenue. The truth of the matter is that more and more consumers are purchasing goods online. Throughout the world online buying has grown exponentially. According to the latest Nielsen Global Online Survey, more than 85% of the world 's online population has used the internet to make a purchase . Thirty four percent of those prefer to do all their shopping online. Data is stating that consumer online spending is projected to increase by about $10 billion within the next five years. Although consumers are still a little reluctant to purchase online, more and more of them are prepared to buy on the web. Faster delivery, easier return policies, and many sites offering free shipping have also increased the desirability of online buyers. Physical stores are moving at least part of their companies online in order to cut costs. Companies like Borders have become strictly online. I am personally predicting that more companies will follow suit or will use third party corporations like Amazon. UPS 's main target business/companies that want to ship export packages nationally. It really doesn’t matter how big the packages there are. The most profitable are the smaller packages that can easily flow from one place to another especially in what UPS calls forever bags. These forever bags save’s space and protects packages

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