Ups : Success At Who's Expense

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UPS: Success at Who’s Expense Introduction United Parcel Service (UPS) has been in business since August 28, 1907 (, 2016). The company started out as the American Messenger Company and separated apart into many diverse companies from the original entity. The future for the company is limitless, as long as the company maintains its vast networks and connections across the globe. UPS has been plagued with non-union part-time and union retention rates for many years. The retention rate for the full-time employees has remained steady from 90.1 % to 91.6 % (, 2016). In 1997 the Teamsters Union organization released data that stated that the turnover rate for part-time and full-time union employees was at 150%…show more content…
Today the problems have grown so quickly due to expansion that the companies HR department is having trouble maintaining internal control in some areas of the business. There is a limited time window that the company has to address many of these issues before the public becomes aware of them. Once the public becomes aware of labor issues or issues with benefits it can impact the customer’s loyalty to the brand. This study was conducted to determine how the human resource issues that the company has are impacting the company’s operations, the logistics flow within the company, and the impact on workers and shareholders in the end. The research for this paper was conducted over a two-year period; it includes data gathered through various scholarly sources, researched papers, the company’s website, and personal interviews. The research will provide a look at the company, its position in the industry, the company’s strategies and performance, and its financial position in the industry. The analysis revealed human resource and ethical issues that are current weaknesses and threats within the company. The PESTLE framework for UPS will detail the six forces that are impacting the company. These forces include: political, economic, sociocultural, technological, legal, and ecological. The outcome of this paper is to create a solution that
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