Using Case Studies as a Leadership Developmental Tool

1843 Words Jan 8th, 2018 7 Pages
This is based on classifying the workforce as the "internal customers" and clientele as the "external customers".
It modifies the conventional methods used for quality assurance and improvement which is a novel approach to Total Quality Management (TQM). CQI actually assumes that it is possible to improve all the business systems and processes. This requires that organizational systems responsible for reporting and monitoring progress be in place at all the times (Zeipen and Lind, 2008).
Overt examples that document the existence of the issue
This paper has been based on the 8th goal extracted from the Joint Commission National Patient Safety. It articulates around the fact that completely reconcile and accurate medications are needed for the continuum of care.
A four-tier policy would be implemented for attaining this goal. This is due to the fact that this policy has been implemented in some nursing care hospitals and has attained a positive response along with high level success. A four level policy is delineated in the research by Zeipen and Lind (2008). These are as follows:
To produce a change in the present culture from blame/judgment to that of learning related to the manner in which faulty medicines or adverse drug events (ADEs) are…

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