Using the Balanced Scorecard at the United States Postal Service

If I were the current CEO for the United States Postal Service, I would be gravely concerned about the future of my business, as it has recently taken a steep plummet from its success and popularity in the 19th and 20th centuries. The USPS is now faced with the decision to renovate itself due to the extreme loss of business as technology takes over the 21st Century. Some say that the USPS should be entirely reconstructed because the business is only headed further downhill, while others say that paper mail is still very practical, more so than e-mail, and we must each write more letters to do our part in reviving the business to profitability again. Because the USPS has been such a vital part of our country through

In July 2009, the Government Accountability Office (GAO) listed the budget of the United States Postal Service as “high risk” and recommended oversight from Congress and the Executive Branch. Specifically, the GAO stated that “Amid challenging economic conditions and a changing business environment, USPS is facing a deteriorating financial situation in which it does not expect to cover its expenses and financial obligations in fiscal years 2009 and 2010” (“Restructuring”, 2009, pg. 1). The GAO claimed that the mail volume in 2009 would likely decrease by about 28 billion as compared to 2008 and that the USPS would likely see declining volumes for the next five years (“Restructuring”, 2009, pg. 1). Clearly, the USPS is currently facing a

In Daniel Stone’s editorial article, “Flying Like an Eagle”, he advises the USPS some guidance to boost up their profit and their usage to the community. One of his inputs on the

This accounts for the bureaucratic management of the USPS as represented by standardized procedures that guide the execution of most if not all processes with the organization. This being a strong culture, and according to Harvard Business Essentials, a strong culture is difficult to change without much effort, time, and substantial disruption (2005). The current Postmaster General (PMG) has been in place for the past nine years and has, according to Nocea of the New York Times, the PMG, Potter has had a very successful run (2009). He survived the anthrax crisis, overseen productivity gains and an increase in customer satisfaction (Nocea, 2009). During this time, he also eliminated a $11.3 billion

One way the postal service can become more useful is to become more involved in e-business(Source A). If more people are emailing and using internet for communication, the postal service should become more involved and get their name and business out there. Another way to rebrand the USPS is to make a play for control of government broadband[Internet Access](Source A). The government is making rapid plans to expand broadband access. If the government puts this underneath the postal service, this would be able to make create a new name for the postal service. It could be defined as a communications-delivery service rather than a perceived, “team of letter carriers”(Source A). A final way to help reconstruct the USPS is the rebrand. As simple as it sounds, the majority of the people in the United States today do not understand the importance of what the postal service means to our country. The brand of the USPS also does not give a good perception of what they do and how they do it. “Fly like an eagle, what does that even mean”(Source A). Many people do not know what this means. “A company’s brand is its most valuable tool, or its biggest liability(Source A). The USPS can easily reconstruct themselves as a communications-delivery service by changing and rebranding their company. Using e-business, government broadband access, and rebranding can all be steps and help grow and continually make the USPS a more useful source of

A disadvantage would be that there is not a very wide variety of career expansion. An advantage would be great salary. It can be very repetitive as a disadvantage. An advantage would be minimal schooling.

“The balanced scorecard should translate a business unit’s mission and strategy into tangible objectives and measures. The measures represent a balance between external measures for shareholders and customers and internal measures of critical business processes, innovation and learning and growth. The measures are balance between outcome measures, the results of past efforts, and the measures that drive future performance. And the scorecard is balanced between objective, easily quantified outcome measures and subjective, somewhat judgmental, performance…”

Communication is a very big necessity when it comes to finding and fixing the main problems within a company. The employees need to feel comfortable talking to managers so they could give them advice on how they could work more efficiently. When it comes to the USPS it could be very difficult since it is ran by the government. Instead of managers making decisions almost

We live during a time where the world is at our fingertips. We live in a world where an apple is not just a fruit and a chip is not just something that we eat with a sandwich. Sliced bread is not the most amazing thing any more. The Unites States Postal Service (USPS) is becoming less and less of a necessity with the changes of America's needs. In order to keep up with the 21st century, the USPS needs to be reconstructed in order to meet the needs of a changing world by being accessible through the internet, being advertised more to the younger generation, and being more secure from theft and destruction.

The United States (U.S.) Army and the United States Postal Service (USPS) are both great organizations to work for. The USPS delivers mail to virtually every household and business nearly every day. The USPS handbook states that the organization processes and delivers more than 167 billion pieces of mail, letters, cards, ads, bills payments, and packages every year (Sales and Associate Handbook 1-1). On the other hand, the Army’s mission is to support and defend the Constitution of the United States. The Army also helps with natural disasters, providing security for events. Both government occupations provide great benefits, job security, and little training. The two jobs are

When applying for the United States Postal Service, I believe that there is great opportunity for growth and advancement over time. I am currently employed and have been with the same employer since 2004. With personality and loyalty to customers and employers, I honestly believe that working for the United States Postal Service would be a great opportunity for me. With room for change and growth I believe that I am a great candidate for many positions that the United States Postal Service has to offer. Change is what I am looking for, with a better opportunity for my future. I have experience with people, and have continued to grow in the customer service industry over the years. I believe that making someone’s experience positive wherever

The USPS is at a point where it does not have the financing available to maintain its operations. One reason for the annual net losses is due to the declining rate of first-class mail. The second reason has to do with the required prepayment of $5.5 billion per year toward retirees’ healthcare costs. In order for the USPS to overcome this deficit, they will need to consider their short time frame, government restrictions and labor union backfire in considering the best alternative. One alternative would be to privatize postal services operations which would allow the USPS to change its pricing structure, yet it would potentially significantly reduce market share. A second alternative would be to undergo a system-wide

PEST analysis is an imperative strategy tool used for a company, mainly to oversee and assists in project management. PEST analysis stands for the political, economic, social and technological factors of an organization. This tool is used as an aspect of an organization's competitive strategy to analyze and assess the critical external factors that may positively or negatively impact the organization (Kadlubek, 2016). When a PEST analysis is performed, the external factors are analyzed and monitor the external marketing environment. A company may consist of several external factors that can bolster or impede the development of an organization; therefore, it is beneficial and more productive to subdivide the external analysis into more feasible segments (Frederick, Agnes and John, 2011).

Team B has decided to do our paper on the United States Postal Service. The reason for this is that this service utilizes each of the functions such as globalization, the newest technology, the best innovations, and diversity and ethics combined all in one great service we each use on a daily basis in one way or another. During the reading of this paper, one will find that the following has been researched and discussed: the explanation of the four functions of management, also how the following factors affect the four functions of management: Globalization, Technology, Innovation, Diversity, and Ethics. As we look at these factors, we will learn how the Postal Service gets the mail from point

The BSC was originally developed as a performance measurement system in 1992 by Dr. Robert Kaplan and Dr. David Norton at the Harvard Business School. Unlike earlier performance measurement systems, the BSC measures performance across a number of different perspectives—a financial perspective, a customer perspective, an internal business process perspective, and an innovation and