The article titled, "Dressing for Creativity," states that allowing employees to dress casually at work, has many benefits. Those benefits include, boosting morale, creativity, and confidence. Arguing that just because a business has, "Casual Fridays," or a dress code that consist of, “sneakers, jeans, and T-shirts,” doesn't prove that the company or the company’s representatives are unprofessional or unproductive. Like the article explains that many new era companies began in “dorm rooms, garages, and basements,” appearance was never an issue for these now, “million-dollar businesses.” An
3. Compare and contrast the role of employer, customer and worker in service interactions. Explain how the worker may manipulate the service interaction. Define emotional work and explain when and why “losing it” and “burnout” may occur.
Dress codes exist for a reason. Sometimes it is for safety reasons but sometimes it’s just about what the employers or clients are willing to accept. If a certain look or appearance might make a client uncomfortable then the company will decide that such an appearance is inappropriate or might pose an unnecessary risk for that company.
They upgrading a hotel first upgraded employee facilities. When a survey at London hotel showed dissatisfaction with workers’ areas, installed new floors, lockers, and showers within three months. Four-seasons needed to get it down to the front line: clerks, bell-staff, bartenders, waiters, cooks, housekeepers, and dishwashers, the lowest-paid and in most companies the least-motivated people, but the ones who would make or break a five-star service reputation. Four-seasons needs employees able and willing to respond on their own to whatever comes up, employees who can spot, solve, and even anticipate problems. That means delegating authority as well as responsibility. Four-seasons pay attention on how to treat employees and make them feel confortable when they work in hotel because employees could bring positive attitude towards customers if they in good mood.
There are instances when employees represent the company where following dress code is not as important. If one is trying to impress someone at dinner, one would feel comfortable in more casual attire and therefore make a good impression not only of themselves but of the company.
Explain how tone of voice, choice of expression and body language can affect the way customers perceive their experience
We form first impressions and overall judgments about people by the way one dresses. In the workplace, depending on what industry or company it is, employee dress code can differ based on the situation. Those who work at a banking institution are generally required to dress in “suit and tie” or at least business casual. In such workplaces, it is often required to abide by strict policies such as having to cover up tattoos and piercings whilst at the workplace. The dress code is set because the appearance of an employee reflects the company and its values. Thus when dealing with the public, other employees and in all other business relationships, it is important to conduct oneself in a courteous and respectful manner, which also entails dressing appropriately.
Entering the Park Tavern, a bar and grill in Midtown Atlanta, Georgia proved to be quite different that the bar and grill locations. Most bar and grill restaurants like Dugans and J.R.Crickets, have music so loud that conversation is to a bar minimum basically eye contact is usually in replace of verbal conversation. Park Tavern gave an ambience that was welcome with open arms by all parties in the venue. One could appreciate the live band performances versus the DJ spinning the same records for three to four hours.
They won’t waste all their time thinking how they look or how others look. According to CDAPress.com, "[dress codes] provide for less distraction, less drama, and more of a focus on learning. It takes some embarrassing clothing situations out of the scene" (Hammons para. 7).
The service encounter experience determines future levels of service and profit generated by the organisation. It is where emotions of the service user and the customer service representative meet in real time; most people judge service quality within the first few moments. Service is often described as ‘emotional labour’, because it demands service personnel to engage their emotions in their work in a way that a production line role does not. The science of customer service treats customer satisfaction as a function
The article, Should Schools Have Dress Codes?, tells us, “...dress codes are necessary in our schools, just as they are essential in the adult world for which students are preparing.” By following a loose set of rules, students can learn to dress in a way that expresses their joy to learn. When people dress appropriately at school, it sends the message that they care about their surroundings. By knowing how to dress, “...you’re showing those around you that you care about your appearance and that you know what’s appropriate for a particular situation.” If an individual really wanted to excel and learn, they wouldn’t show up to school in clothing that disturbs those around them. This also applies for the adult world. When showing up for a job, wearing clothing appropriate for that job would be crucial. Dress codes assist students in the learning process to successfully “survive” outside of the world of
Though it is understandable to want to implement a dress code, despite the censorship being implied by this very notion, there is a certain way that all employers want their job to look like; furthermore, certain jobs require attire for safety reasons and for identification purposes. For instance a police officer must wear his uniform with badge and gear so he is easily identifiable to the public in the case of an emergency. A fire fighter is the same way, but their uniform is also built for going into fires to save individuals. The discrimination needs to stop
For instance, Jason Felix, a Human Resources Technician with College of the Desert describes his thought after having dealt with a rude applicant over the phone, “while physical labor is no walk in the park, dealing with people can leave you just as drained, if not more, and it can take longer to regain your emotional stability” (J. Felix, personal communication, January 30, 2017). After having been cut off, yelled at, and harangued, Jason had to still go about his day as if nothing happened. The use of good customer service in the face of disrespect is reminiscent Karl Marx writes, “the realization of labor appears as a loss of reality for the worker”. It is not the real person who is being polite but the person created for the work environment that is required to be polite. With this in mind, having to create an atmosphere of happiness when one isn’t feeling happy could result in the depersonalization of happiness with the self (Herpertz et al, 2016). The problem then turns into the employee not knowing whether they are actually happy or is only so used to being happy. How does the employee then adjust to the “real world” outside of the workplace? In A Managed Heart by Arlie Russell Hochschild, she speaks with airline attendants who must always create a positive space for passengers, their smiles being of most value to the company. One flight attendant interviewed is quoted saying, “Sometimes I
In order to complete my report on service experience, I was required to attend a venue as a mystery shopper and document my time within a chosen organisation in order to allow me to analyse customer expectations, and to help aid me with recommendations on how things could be improved. I chose Baroq House nightclub, as it is has been recommended to me by various friends and seems to be well attended and popular. It is located in Melbourne CBD and enforces a dress code, meaning it attracts more up market customers. I visited the venue with six female friends in early