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Verizon Interview Paper

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6. Think of a product or service you have purchased recently. What aspects of the product or service design made it attractive?

I recently order a service from Verizon. One of the things that is attractive to me is Verizon's service.

One technician will show up earlier to demonstrate customers the layout and all the cables should be prepared.

Then, the next day, another technician will show to the customers how to use the service including Internet, TV and all that kinds of stuff.

Verizon cares what customers are thinking and real puts more efforts on improving customer service.

12. Describe one good and one bad service experience that you encountered. How did this change your perceptions of the company?

One good service is from

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