6. Think of a product or service you have purchased recently. What aspects of the product or service design made it attractive?
I recently order a service from Verizon. One of the things that is attractive to me is Verizon's service.
One technician will show up earlier to demonstrate customers the layout and all the cables should be prepared.
Then, the next day, another technician will show to the customers how to use the service including Internet, TV and all that kinds of stuff.
Verizon cares what customers are thinking and real puts more efforts on improving customer service.
12. Describe one good and one bad service experience that you encountered. How did this change your perceptions of the company?
One good service is from
Verizon has gone through many changes in the last few years. The communication industry is extremely competitive and this company would not have had a chance of forming at all, except for the government ordered breakup of AT&T in 1984. Their targeted areas of communication are cellular, paging and PCS services for corporate and individual customers. They have been trying to expand their business for corporate local goods and services.
- Processes - In many ways, Verizon is still three companies (Bell Atlantic, Nynex, and GTE). Although Verizon has consolidated and standardized some of their processes, there is still a lot of room for improvement.
For Verizon to compete with the other top contenders they must focus on advertise and marketing their services and “new” products to survive in an Oligopoly industry. Most consumers who buy from an oligopoly firms relate through media, TV, radio, magazines and billboards. Some of the oligopoly challenges could be pricing problems, this is what is called a kinked demand curve.
Leora is the first person that I’ve spoken to at Verizon who has a law degree, so much of our conversation revolved around this. She made one thing eminently clear: a law degree provides significantly more career stability and security than does a history of work on the Hill. I found this to be an interesting perspective. Most of the Verizon employees who I have interviewed up to this point worked their way up on the Hill and found a position at Verizon either due to specialized knowledge or a close connection to someone already working here. Leora, uneasy with this arrangement, stressed how much your connections matter in these types of positions, meaning that if your congressman or senator resigns / retires / dies, your connections can
Hervices on the Verizon FiOS network deliver superior connections with family and friends. It’s the hub of the best home entertainment, too.
I was excited to learn that Verizon FiOS was available in my new neighborhood. Well, most people might wonder what is the big deal about that. The fact is that I moved to the city recently. I lived in a location that did not have any type of advanced Internet service. I was still on dial-up. In fact, cellular service was out of reach too. A few days ago, a Verizon representative was going door to door in the neighborhood. This would never occur in my old community. We were basically out in the middle of nowhere. He gave us a pitch about the service and all the features that they had to offer. I was very interested in the offer from Verizon FiOS Hyattsville.
Verizon is a major telecommunication provider in the United States. The company is the market leader, with $110 billion revenue and $2.4 billion in profit (MSN Moneycentral, 2012). Verizon has steady revenue streams that are largely based on a subscription model. It has several business segments, including wireless (63.3% of revenues) and wireline (36.7%) (2011 Verizon Annual Report). Most of this report will therefore focus on the wireless business, not only because this is the largest business that the company operates but because it is a rapidly growing and evolving business as well, a function of the rapid pace of smartphone adoption in America.
One of the experiences that gave me a new perspective was watching and seeing Verizon give back to the community. This company is very big on helping out the organizations, especially towards Domestic Violence. I had the opportunity to call, and email
I never deal with Verizon but heard that they had great plan but you know what Tineca? some find it difficult to be on plan with cricket, sprint, T-Mobile. I use to have my phone with at&t Well, it's g to more expensive. and I notice how my plan generally necessitates buying your phones off-contract if you want to stay on the gigabyte gravy train I couldn't afford this plan. so in other word think it best to just!!!!!!!!!!!!!!
Due to wide coverage and most efficient customer service Verizon has become the largest Wireless communication company in U.S.
“As a leader in communications, Verizon's mission is to enable people and businesses to communicate with each other. We are also committed to providing full and open communication with our customers, employees and investors”
Verizon Communications is not able to achieve its objective of becoming the market leader in delivering innovative, integrated communications solutions to its customers (management).
Verizon is focusing on the long-term development. An example of this is that the company
The keyboard types faster and the camera has lots of add-ons to play around with. I think Verizon is a better decision for us because we can combine the phones and plans for a great price and the installment price is only 31.50 per month (Verizon.com).
-Responsiveness: employees are willing to answer customer questions in person or on the phone promptly. The equipment is then installed by a company technician at the client 's convenience.