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Veteran Service Representative Case Study

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Veteran Service Representative

• Conducts interviews and explains veterans benefit programs and state, federal and local benefit programs and entitlement criteria to active service members, veteran, their dependents, or survivors. Assist active service members, veteran and beneficiaries with their applications for Compensation and Pension Disability claim. Advise other VA elements and organizations on changes to VA benefit programs and entitlement criteria.

• Analyzes Compensation and Pension Disability claims to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty for purposes of compensation, treatment or hospitalization. For pension claim, analyzes’ claimant income, debt and assets to determine whether they qualify for pension based on income. …show more content…

Actively participates in meetings and training sessions and lends my expertise in developing and promulgating Veteran Service Representative (VSR) skills as they related to evidence gathering for rating decisions.

Serves as Pre-Discharge Program Coordinator / assist Military Service Coordinator (MSC)

• Responsible for screening active service members’ pre-discharge applications and reviewing of their Service Treatment Records (STRs) to ensure appropriate disabilities are included on VA Form 21-526EZ.

• Requested appropriate compensation and pension medical examinations after thoroughly reviewing of STRs, including the discharge examination done by the installation medical facility staff. Service connection exams are scheduled through the Veteran Affairs Medical Center (VAMC) via CAPRI computer or Contract via Centralized Administrative Accounting Transaction System (CAATS) program. Responsible for coordinating examinations with VAMC and Department of Defense (DOD) staff. Responsible for reordering of any incomplete, return, or missing

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