Essay on Veterinary Office Software

1004 Words Oct 6th, 2013 5 Pages
VET105 Veterinary Office Management Research Project

Being an active good listener in the veterinary office is of the utmost importance. When a client is explaining their pet's problems to the receptionist, they want to know that receptionist is listening effectively. Not everyone is a good listener, listening is really hard work and it takes concentration. There are a few things one can do to become a good listener and there are signs that someone is not listening. If a friend is telling a story, they expect to be listened to. There are a few things we as people do to let them know we are not listening. Distracting ourselves is one of them. Sending a text message, watching a dog in the
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People from parts of India shake their head from side to side to show agreement instead of nodding like Americans do. In some Australian Aboriginal cultures, looking an elder or person of higher rank than you in the eye is considered disrespectful. It's important to research cultural differences in body language prior to visiting or interacting with someone of a different culture. Paraphrasing is something we do in communication to put something into our own words. Paraphrasing will also help to avoid plagiarism. Paraphrasing sometimes helps to get your point across in terms that are easier to understand for your clients. A lot of clients do not understand the medical terminology included within veterinary medicine and they will not understand you if you quote the medical record word for word. A veterinary technician can paraphrase a diagnosis or home care instructions to assist the client in understanding what to do to care for their animal at home. Discrimination in the work place is more common than most would think. Discrimination happens when someone is treated differently because of their race, skin color, national origin, disability, religion, age or sexual preference. Discrimination can also happen in a veterinary practice against clients and their pets. One of the more common prejudices is that Pit bulls, Rottweilers, German Shepherds, and Dobermans are inherently vicious. When a client brings one of
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