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Virtual Care Case Study

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Zipnosis: Our Policy Perspective on Virtual Care Virtual care technologies are quickly becoming recognized as a necessary component in providing greater, more convenient, access to quality healthcare. Today, healthcare professionals use telemedicine to treat and manage a wide array of acute and chronic conditions. Zipnosis is one of the leading telemedicine software-for-service (SaaS) company used by health systems throughout the country. We provide the telemedicine solutions for more academic health centers than any other telemedicine company. Zipnosis provides a white-labeled, fully integrated telemedicine platform. Leveraging existing health system clinical capacity, patients can be treated through video, telephone or adaptive, interactive online interviews. By providing an intuitive platform that offers the best care based on patient needs, Zipnosis reduces virtual care service fragmentation and makes the message simple for patients – online, phone and video care all in one place and within a patient’s local health system. …show more content…

Using asynchronous store-and-forward technologies, the patient is asked the same questions as he or she would be at in person visit, with the interview prompting various questions based on a patient’s answers. Once the interview is completed, Zipnosis compiles a concise clinical note and sends it and the patient’s medical history to a clinician. The clinician reviews, determines a diagnosis and provides the patient with a treatment plan and a prescription, if needed. Virtual care is not appropriate for all patients. Zipnosis has the ability to smart triage patients who are not qualified for virtual care or cannot be diagnosed. Such patients are directed to nearby in-network options via Clinic Finders, an online appointment scheduling application, or can be transferred to a nurse phone

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