VoIP Adoption at Butler University Essay

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Case Study The VoIP Adoption at Butler University What were the primary reasons for changing the current system at Butler? The primary reason that Butler University decided to change their current system was due to the fact that their original provider was not fulfilling the university’s needs. Butler had originally used Centrex as their service provider. Centrex, being an older system, could not provide Butler University with the modern, more up to date features that they needed. The Centrex system was based on features that were over a decade old, and customizing this system was done easily by any means. Butler began to expand and certain departments began to expand. This caused issues with the current Centrex system because…show more content…
The main objectives of the pilot program were to test the new features and to gain feedback from people using the new system. Six weeks before the new system went live, Butler set up 40 phones with department coordinators and high-level staff to test the new system. Over three weeks they tested the system and gathered information to help improve the system if need by. The overall goal of the pilot program was to ‘gain buy-in from the user community’. Obviously when establishing a new program, there is bound to be some problems and bugs. For instance, Butler encountered a software bug that caused immense stress to the staff and the system developers. Some of the issues caused by the software bug were random server reboots, lost phone numbers, voicemail malfunctions, and a problem with all of the multiline phones. Do you think Butler made the right decision to utilize this new technology? What implications does this decision hold for Butler’s IT department in the long run? Yes I believe that Butler made the right decision to utilize this new technology. The system that they were using before was outdated and was not performing to the standards that Butler needed. The VoIP system that Butler decided to implement was a great decision to help improve the features that the Centrex system before lacked in. Although the VoIP system they established was a great idea, it was rather expensive compared to the Centrex system they were running before.

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