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Volkswagen Diesel Scandal Essay

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VOLKSWAGEN DIESEL SCANDAL
Bethany Hammond
Athens State University
Professor Chamberlain
Fall 2017

Table of Contents

I. Crisis Management……………………………………………………....Page 3
a) Principles of Crisis Leadership…………………………………… 3
b) Dealing with a Crisis……………………………………………… 3
c) How a Leader Should React to a Crisis…………………………… 4
II. Communication Styles…………………………………………………………... 4
a) Internal Stakeholders…………………………………………… 4-5
b) External Stakeholders……………………………………………... 5
III. What is Volkswagen?.............................................................................................5
a) History of Volkswagen……………………………………………. 5
IV. The Crisis………………………………………………………………………… 5 a) V. Actions of the …show more content…

They handle the media, internal company meetings, and several other related meetings. Third, set up a notification system (Bernstein, J., 2016). Fourth, one must have a holding statement available (Bernstein, J., 2016). They are used after the event occurred and to let the community know that they are aware of the issue. Know your internal and external stakeholders. After the crisis happened, one must assess the situation, create messages to be sent to the stakeholders informing them on what they need to know (Bernstein, J., 2016). The final step is performing a post-crisis analysis (Bernstein, J., 2016).
How a Leader Should React to a Crisis A good leader should hold a meeting to figure out what went wrong and calm everyone down (Baldoni, J., 2011). Then, the leader needs to act within a reasonable amount of time (Baldoni, J., 2011). The leader must address the crisis and how it will affect the company (Baldoni, J., 2011). Leader are there to control the response (Baldoni, J., 2011). Always keep one’s composure in control (Baldoni, J., 2011).
II. Communication Styles
Internal Stakeholders Internal stakeholders are those who are directly related to company like employees (Markwell, S. & Leigh-Hunt, N., 2016). Preparation for a crisis is important in dealing with one. A good way for leaders to prepare their employees is to have small work groups (Klann, G. 2003). This will encourage those who are shy to speak up

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