Vonage Virtual Receptionist for Small Business Essay

The initial cost for phone, system equipment, networking equipment and IP handsets is approximately $30,000. This is a direct purchase and will be incurred as a one-time cost. Similarly, the licenses provided by Cisco are one-time costs and provide voicemail services, unified messaging services, SIP trunk access and endpoint access for physical telephone handsets as well as soft phone clients. The cost to purchase these licenses comes to approximately $18,000 and will be incurred later in the phase of development. (voiplink, 2015)

Additionally, I would request that the Company issue Common Access Cards (CAC) to any member of the organization that would be using the VoIP system. On the CAC cards the users would have a unique set of certificates matched to the organizations VoIP security software allowing them access, however, the CAC cards alone would not be sufficient for identification. The users would be required to input a strong password that they set to their CAC card at the point of issue. This password would be an additional method of identification that was known only to the original recipient of the card.

     A second company involved in this area is Avaya. Avaya, unlike Vonage, is a telecommunications company. They do not offer you the service from there company but rather offer you the equipment to provide the service to others or yourself. Their first major attempt at this is using a current product called IP Office. The IP Office solution is made for the small business environment in which you can layout just a couple pf phones and some Avaya switches that all communicate using VOIP on Ethernet cables. The new digital phones that come with the system use an LCD type display which can log calls and change pages at the push of a button. Phones can be logged in or out at random locations to be moved anywhere within the office. Management of the system itself can be done over a web browser or you can use the software that comes with the system. The IP Office system may not be rich in features but it can provide many of the same comforts as a regular phone system. These days Avaya has also changed their PBX boxes to include a lot of the VOIP options with all those nice features they had with their previous G3 systems.

I am talking about the telephony systems that has such a major importance in our lives. In my youth there were not instances that made us talk to machines until the introduction of the answering machine, that come later in time. The system, did work at his best in a simple manner without offering many choices and was provided at affordable price in relation to the cost of the living. The telephone that was originally envisioned and prototyped by the Italian inventor Antonio Meucci in the year 1808, in the Italian city Firenze, aka as Florence. He called his invention “Teletrofono.” Antonio Meucci, was denied to be the sole inventor and he was also deprived of his patented rights that were assigned to the Scottish born scientist Alexander Graham Bell. The invention was conceived as a device for communication between humans. The digital world of our days, often does not offer satisfactory alternatives and in many cases leaves us no other choices than talking and listening to frustrating recording machines. To be placed on hold during business transactions is a normal routine. Thanks to our patience and if we lucky enough, meaning if the line doesn’t drop, it is very possible that a third world country's operator will answer. Thanks to the globalization, those operators are very common because their services are compensated proportionally on a lower

In each level of our company we take our mission and our clients seriously. We have a staff of expert sales people supported by dedicated customer service representatives. Each of these teams has the ability to provide solutions on a larger array of products than any of our local or national competitors. One invoice, each one sales team, and the solution that is right for clients challenge. This allows for expedient response for quotes, order status updates, and most importantly a real human being to consistently talk to on the phone when it’s needed. We have intentionally stayed away from the popular trend in business to have a computer answer the phone when calling the main telephone number. You won’t be asked to press 1 or press 2 when you call Midwest Single Source. Instead you will hear a friendly voice, asking how we can help take care of whatever it is you

This project plan represents a general collection of processes and procedures covering the implementation of Voice over IP (VoIP) Solution for a fictitious customer. The purpose of this document is to define a VoIP project plan proposal to provide a customer with a comprehensive plan outlining the details, stakeholders, and time-frames for the defined project scope. I have developed the project plan in conjunction with the customer to identify implementation objectives and

With so much technology and applications being developed these days, there is one technology that seems to be touching people’s lives since it was introduced. What technology is that? It is Voice over Internet Protocol or VoIP for short. When Alexander Graham Bell invented the telephone in 1876, he had no idea that his invention would morph into what it has become today. This paper is describing how VoIP was created, its industry trends, technological developments, and how VoIP is utilized.

There’s a 10-step process that is use to know what is needed and to know about VoIP before buying and implementing it. (XO Communications, LLC (2011)) The steps to take care are:

Companies can get multiple locations serviced and communicate to each of the locations as if they were all located in the same building; with only an extension number. Digital music can be uploaded to a server and replayed for calls that are on hold. Eventually each employee will be able to use their PDA cell phone for both business and personal calls. The phone will connect to the Wi-Fi network in the building and all calls will be forwarded to the IP address of that phone. “More than half of network managers from organizations with 500 or more employees plan to implement VoIP products or services during the next year.” (VoIPWatch.com) Businesses have some great opportunities to gain from switching to VoIP and should start to look and determine whether it is right for them.

 My plan also includes remote access as well as speech to text technologies to update databases from calls received via voice mail during non-business hours.

Under-scrutinized until the late 1990s, call centres have now got significant scholastic consideration. The astounding and managed development of call centres, stretching out far past their starting bases in the financial and telecommunications areas, has bewildered the early scepticism. The competitive advantage for the companies picked up through the combination of phone and VDU advances, giving immediate phone based client services and selling led to widespread of this phenomenon. the growing financial sector has given the UK government's modernising motivation, which expects to guarantee that, by 2002, 25% of its administrations are open electronically.

Here are some advantages of having a VOIP system in place in a business. One that is most advantageous is that it runs of the internet. Most businesses, if not all uses the internet, so the use of communication is available. Secondly, would the cost savings of using VOIP over the use of a traditional analog system. However, the savings would depend on what services a business uses. Thus, a business should do a cost analysis report so they can get the savings and services they need to make their company more sufficient (Tan, 2011). Another advantage is the multiple ways of communication. Some services are computer based. All one would need is a microphone attached to a computer to

Patrick and I have been testing different scenarios with the Skype for Business platform and the VVX411 phones, both systems appear to be working ok. We also have the BTOE software that seems to work good so far. There is bit of learning curve and some getting used to, some things for sure have changed from what we are used to doing on the Cisco phones.

Compared to a plain old telephone service (POTS), a VoIP phone solution can make communication between the travel agents and clients easier and more fluid by using powerful productivity features such as voicemail to email, hunt groups, find me/follow me, video conferencing, auto-attendant, call forwarding, and

This also removes human error. Sometimes a collector can call someone by mistake that has given us written consent to not call. The auto dialer software relies on a file upload that is pre-filtered to avoid these potential problems, some resulting in lawsuits. Lastly, these dialer programs are always updating based on law changes which is another perk to using the technology available. At the end of the day, law suits are expensive, and in order to be cost efficient you’ll have to avoid these blunders. A well-organized software program can lower your chances on making a pricey mistake.