Wal Mart Case Study "The Challenge of Managing Relationships with Stakeholders"

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“The Challenge of Managing Relationships with Stakeholders”
A Case Study on Business Ethics and Stakeholder Relationships

A Report by

Abdul Rahman Nawawi Holger Behrens Jurattana Jamkrajang Paphat Kriangthanapha Phikulthong Pangjunan Suttasinee Suebsahakarn Younten Phuntso

53060790 52027564 50019826 52032481 54055255 52047480 53060909

Submitted to

Ajarn Nakul Boonrod 29 May 2012

In partial fulfillment for the course: IBC 360: Business Ethics Semester 2/2011


Table of Contents

Table of Contents Introduction Wal-Mart’s Ranking & Response to Various Stakeholders Wal-Mart’s Recent Number of Ethical Issues in the News Improved Ethical Culture & Positive Response to Stakeholders What are the relevant Facts? What are
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The company beliefs is that consumer is the king, the consumer always comes as a first priority. Other stakeholders such as; communities, supplier and employee has been viewed as secondary to low prices for consumer. Wal mart’s ranked based on its stakeholders priority: 1. 2. 3. 4. Consumer Society/Community Supplier Employee

Response to stakeholders Customers: Everyday low price (EDLP). Wal Mart philoshophy is to give the lowest price for its customer. Society: Violation of EPA’s Storm water regulations. Supplier:     Lowering of prices by at least 5% from one year to next year. Implementation of RFID technology. Dependence for sales due to size and volume of production Movement of production centers to cheaper locations

Employee:     . Discrimination with disabilities worker Female employee are not treated equally with male counterparts Sweatshop workers with very low wages Low benefits assistance (health program, insurance, housing, child education, additional taxes)


Why do you think Wal Mart had a recent number of ethical issues that have been in the news almost constantly? The root of the ethical issues is because of the company is culture is to low the prices by lower the cost whatever the way is. That’s why the  Discrimination

A stakeholder is a person or a group that has an investment, share or interest in a business or an industry, it can also be classified as anyone that has an influence on the business. There are two types of

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