Wal Mart 's Organizational Behaviors

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Table of Contents
Cover Page 1
Table of Contents 2
Executive Summary 3
Part 1 4
Introduction 4
Problem Statement 4
Objectives of the Study 5
Part 2 5
Literature Review 5
Wal-Mart Organizational Behaviors 5
Perception, Attribution, Motivation and Performance 6
Wal-Mart Challenges 7
a) Labor Force Challenges 7
b) Remunerations Rigidity and Salary Administration Challenges 8
c) Ambiguity in Leadership 8
Part 3 8
Preliminary Solution Options 8
a) Pluralistic Option 9
b) Salary Remuneration and Overtime Compensation 9
c) Unitary Option 10
d) Collective Bargaining 10
Conclusion 11
References 13

Executive Summary
Although Wal-Mart in its 2014 annual report indicated that 80% of its employees are always happy working for the company, a
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Moreover, Wal-Mart is well known of its efforts to make its customers life simpler by providing reliable grocery and e-commerce services. These commitments placed Wal-Mart at the heart of focusing its values proposition on delivering excellence customer experience through service delivery. Right from its establishment in 1962 by Mr. Sam Walton, high-quality service delivery has been always at the core of the organization’s proposition.
According to the recent financial reports (2014), the current operating manager reported that Wal-Mart is faced with numerous challenges. In prior periods, Wal-Mart experienced strong operational performance until in recent years where report shows that there is high decline in employee performance and productivity. Consistently, decreased morale may be the prime cause of reduced profits. Although the declining trends in net sales can perhaps be attributable to increased competition in the marketplace, this study intends to attest the hypothesis that poor performance is somewhat as a result of unresolved internal issues within the organization.
Problem Statement
Wal-Mart chain of stores based in United States is faced with a high scale of reduced labor productivity that demeans the way of business. Basing this study on previous literature, where labor productivity is low, growth is also low and business progress value becomes nearly static (Reichheld & Teal,
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