Wal-Mart's Organizational Culture

2817 WordsDec 6, 200812 Pages
Wal-Mart Culture Introduction There are a number of organizational behavior concepts that affect the success or failure of any organization; a few examples would be communication, motivation and decision making. Every organization has its’ own organizational culture which defines the organizational behaviors that it believes to be most important. An organization’s values, mission statement, goals and philosophy all make up the organizations culture. An example of an extremely successful company with a very strong organizational culture is Wal-Mart. History Sam Walton opened the first Wal-Mart store in 1962 in Rogers, Arkansas. Ten years and fifteen stores later, Wal-Mart stock was offered for the first time on the New York Stock…show more content…
(walmartstores.com-268) This policy helps to motivate the employees to continually come up with new ideas and look for ways to improve processes. These policies not only facilitate communication between the employees, and help keep associates happy by giving them a sense of ownership or empowerment, but this also works towards achieving a higher level of customer service from the employees. Employees who feel a sense of ownership in their organization are more likely to take a personal interest, and go that extra mile to ensure they are providing excellent customer service. (Ard) Another way that Wal-Mart motivates and empowers its employees is by using outcome orientation and on-the-spot decision making. Employees are empowered to do what they need to do to make sure the customer is satisfied. This means that some things are taken to management for resolution; however the majority of the issues are handled by the employees themselves. Whether a situation was handled correctly, depends entirely on whether or not the customer is satisfied with the outcome. Wal-Mart associates are motivated using various methods. The most rewarding form of motivation for some might be the empowerment aspect discussed above. For others it might be the pay raises, and associate profit sharing programs that employees can participate in after being employed for one year, or even the 10% employee discounts they receive on all items. However,

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