Walmart Case Study

5076 Words Feb 18th, 2011 21 Pages
Case study on Wal-Mart Distribution

Submitted by
Sumit Gupta
Sushant Mishra
Umesh Gupta
Vikash Singh
Vishal Singh
Vivek Ranjan

Submitted to prof. mr. sham sharma
M.A. (Lucknow), D.M.M. (LONDON)

Group no. - 6, PGDM 2nd SEM
No. of words--4756

ACKNOWLEDGEMENT

We would like to show our gratitude to Resp. Prof. Mr. Sham Sharma, for providing us with the golden opportunity to prepare an intellectual report, on Distribution & Logistics Management of “wal-mart”.
We are grateful to Resp. Prof. Mr. Sham Sharma, for guiding us to prepare an aesthetic report on Distribution & Logistics Management of “wal-mart”with the proper information and knowledge of sixteen elements of formal report writing. Without his kind
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In 1972, Wal-Mart stock was offered for the first time on the New York Stock Exchange. With this infusion of capital, our company grew to 276 stores in 11 states by the end of the decade.

The 1980s – Walmart comes of age
In 1983, the first Sam’s Club members-warehouse store opened. The first Supercenter opened in 1988, featuring a complete grocery, and 36 departments of general merchandise. By 1989, there were 1,402 Wal-Mart stores and 123 Sam’s Club locations. Employment had increased tenfold. Sales had grown from $1 billion in 1980, to $26 billion.

The 21st century – one of the most successful retailers in the world
Today, 8,747 stores and club locations in 15 countries employ 2.1 million associates, serving more than 176 million customers a year. Our history is a perfect example of how to manage growth without losing sight of your values. Our most basic value has always been, and always will be, customer service.

Sam’s secret — give your customers what they want
In his autobiography, Sam said, "… if you think about it from the point of view of the customer, you want everything: a wide assortment of quality merchandise; the lowest possible prices; guaranteed satisfaction; friendly, knowledgeable service; convenient hours; and a pleasant shopping experience. You love it when a store exceeds your expectations, and you hate

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