Watergate Nursing Home

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Case Analysis Report: WATERGATE NURSING HOME RECOGNITION OF DECISION REQUIREMENTS (1) Watergate Nursing Home is a 178-bed private, not-for-profit nursing facility (NF), located in Washington D.C.; it is owned by a not-for-profit corporation, headquartered in New York City. a. The corporation owns and operates 10 other units throughout northeastern United States. b. Watergate is the only one in Washington, a large minority market; it is the second largest facility owned by the system and only one with more than 50% (51%) public pay residents. (2) Watergate has historically had very low employee turnover, especially true for the management staff. (3) Ms. North recently replaced Mr. Jones as corporate regional…show more content…
(7) North pays close attention to Medicare and Medicaid’s initiation of a survey process that pays attention to patient care issues, dining areas and eating assistance, and medication (drug passes). Statement of the Problem: As the new corporate regional supervisor, North must build good relationship with all managers and produce smoothly operating facilities with minimal deficiencies (without disrupting the essential quality of Watergate Nursing Home), aimed to make organizational performance consistent with the expectations established in plans, targets, and standards of performance. The main issue is based on the following underlying problems: (1) (2) Organizational structure needs to be redefined in a more effective and efficient arrangement with clear definitions on authorities and responsibilities. (3) Budget needs to be controlled. (4) It is a necessity to improve employee behaviour and to ensure employees follow company policies. (5) Relationship among employees (e.g. doctors and nurses, higher and lower levels of management, etc.) needs to be improved. (6) Working system needs to be clearly processed and defined, where conditions would allow employees to work together in achieving goals. (7) The need to provide a more secure facility where residents would not be in fear of losing private property. (8) To
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