Week 6 Assignment It/286

1294 Words Oct 31st, 2012 6 Pages
week 6 assignment IT/286
Associate Program Material
Appendix D

Troubleshooting Computer Hardware

In this worksheet, you must identify solutions to four separate computer printer problems. For each solution, you must prepare an answer of at least 150 words in each Answer box.

Part One: Wireless Printing
|Problem |
|The computer will not connect to the printer wirelessly. |
|Details |
|Julie has just purchased a
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How would you solve this problem? |
|Answer |
|If a laser jet printer is showing signs of smearing and partial fading, the problem could be a couple of different things. The |
|obvious first step is to change the toner cartridge it may have a leak. If that is not the problem then I would ask what type of |
|paper they are using, sometimes the paper is to smooth and the ink does not get fully absorbed into the paper. Next I would ask if |
|they have been running any double sided print jobs through, sometimes the front side of the paper is still to wet and when the |
|paper is run back through it makes the rollers dirty. Next I would clean the rollers with isopropyl alcohol and see if the problem|
|returns. If the problem did not return I would suspect a leaky cartridge, if it does return I would then suspect that the fuser is |
|not heating the ink to the proper temperature. You can feel the fuser after you print if it does not feel hot replace it. |

Part Three: Printer Maintenance Kit
|Problem |
|LaserJet® printouts are faded and show smeared
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