Wells Fargo Operations Improvement Plan Essay

We offer this service and more because our mission is to make the process goes smoothly as possible.

Wells Fargo & Company is an American multinational operating in banking and financial services, headquartered in San Francisco. Known as fourth largest bank in United States of America, Wells Fargo has created benchmark in bank deposits, home mortgage servicing and debit cards. The company

Wells Fargo is an international company based in United States and Canada. Wells Fargo has several divisions and services, ranging from basic deposit accounts to complex commercial loans.

Dubbing itself “the nation’s leading originator of home loans to ethnic minority customers.” (Coates X) Well Fargo intentions was simple, it was to make black people believe that what their bank is doing is for them but really all it really matter was taking all of their money by telling the blacks that they are going to educate them about “generational wealth”. Soon after Wells Fargo would pay back for what they have been doing for the past 5 years, “In 2010, the Justice Department filed a discrimination suit against Wells Fargo alleging that the bank had shunted blacks into predatory loans regardless of their creditworthiness.” (Coates X) While this may seem to be a win for the black community the damage was already done “In 2009, half the properties in Baltimore whose owners had been granted loans by Wells Fargo between 2005 and 2008 were

Wells Fargo’s second part of their mission statement is “Our value added is financial advice and guidance” which is complementary to their vision statement “We want to satisfy our customers’ financial needs and help them succeed

Identifying your customer base, uncovering their needs, what issues they may have, and what’s important to them, helps to streamline your processes. Let’s play out a scenario: Sally is a single mother of 3 with no insurance because her employer doesn’t offer a plan. Sally just received her billing statement. By taking a moment to identify Sally’s needs you are able to find out she is able to pay her bill, but may need to set-up a payment plan. Working with your patient to resolve an issue rather than not taking the time to listen to their needs will boost patient satisfaction through the roof. And by offering solutions tailored to that specific customer, you are also improving your customer service efficiency. Streamlining employees time and cutting overhead.

The document I chose to use for my document design project is the Wells Fargo 2015 Annual Report. I found this document online when searching for annual business reports. This report is directed towards Wells Fargo’s investors and anyone interested in becoming a future investor with them. Investors are the audience because the report highlights its yearly financial review and communicates its financial statements. I believe this report’s rhetorical goal to persuade current investors, as well as future investors to invest in Wells Fargo. They are trying to persuade them by showing that the business’ success comes from genuinely caring for their clients.

Wells Fargo is an American multinational diversified financial services company. The company operates throughout the world. It is one of the largest banks in the US in the state of assets. Moreover, Wells Fargo is the largest market capitalization bank in the US. It takes the second category in the field of deposits, delivery of home mortgage services, and delivery of credit cards. The company has its headquarters in Francisco, California. The company has coverage of more than twenty-four states in the US. In every state, it has established its headquarters that act as distribution and storage regions for the company's products and services. The company offers insurance, banking, mortgage, and consumer financing through the sale and distribution of its networks across the US. The advantages of Wells Fargo Company are widely distributed: they have helped it realize a stable market in the United States and around the globe.

Historical and current day perspectives, policies and practices affecting this group (What has changed over the years in relation to this group? What are key contemporary issues?)

Wells Fargo just gave little entrepreneurs about I billion motivations to grin. The San Francisco-based bank as of late settled an across the nation $1 billion advance program particularly focusing on African American entrepreneurs.

Our paper today will be on Wells Fargo. Wells Fargo is an American bank that was created in 1852 by Henry Wells and James Fargo. It is the second largest bank in the USA in terms of market cap, operates in over 42 countries around the world, and has over 260,000 employees.

At Wells Fargo, we strive to address all the needs of the consumer. In doing so, we have to be ready and willing to discover and assist the purpose of their visit in a timely manner and in order for that to be done, we have to ensure that enough staff is available to do just that. Within the past six months, we have not had enough staff available and willing to discover and assist. Which means, we have not been able to meet our mission statement and we have ultimately disappointed our consumers. In order to continue meeting the needs of our valued consumers at Wells Fargo, we need to come to a resolve in which we can discover and assist everyone who walks in, provide stellar service and allow the consumer to leave our establishment

Wells Fargo founded in 1852 is known for being a financial services company. Wells Fargo provides banking, insurance, investment, mortgage, and consumer and commercial financial services through more than 8,600 locations, 13,000 ATM’s, online, and mobile devices. Wells Fargo is headquartered in San Francisco, California but has a vision of being decentralized from that location. Being decentralized allows each location to act as a headquarters to provide their customers with specific financial services. Wells Fargo employs approximately 268,000 employees to serve 70 million customers.

Well Fargo is currently being sued over 185 Million Dollars and 5,300 were fired for making fake account.

Wells Fargo scored high on Strategic Direction due to their clear strategy of focusing on selling new goods and services to their existing customer base, which is called cross selling. Somehow this strategy has worked for Wells Fargo unlike their competitors. The three banks do not seem to have large international recognition, majority of their business is based in the United States.