West Coast University Case

Physicians located within wealthier and more populous areas have slightly better access to equipment and infrastructure, but the conditions differ only slightly. Doctors are extremely rushed with a constant overflow of patients and consistently working in hot rooms with little air circulation. This is problem does not only exist in the public clinics of general physicians. Specialist physicians have a persistent flood of patients who do not need a specialist’s care, but seek the specialist because there is no general physician available.

Retailing choices – Patients have several choices to receive services, through the hospital, a clinic visit, and now the minute clinic. Mayo has two Minute clinics’ that are a walk-in center and are used to assess and treat minor conditions, and monitor chronic conditions of patients and no appointment is required. The wait time is usually less than 15 minutes. (Keckley, Ph.D., P. H., 2008).

1. How has the Investment Office selected, compensated, and controlled private equity fund managers? What explains the differences between their strategy in private equity with that in other asset classes (e.g., real estate)?

The implications and effects on patients waiting long hours to be seen in the ED are immense. In a recent study done over five years in Ontario hospitals showed the risk of adverse events and even deaths increased with the length of stay in the ED (Science Daily, 2011). When EDs become overcrowded the quality of care changes and declines; which is extremely dangerous. Authors of the study calculated that if ED length of stay was cut by only an hour that 150 fewer Ontarians would die each year (Science Daily, 2011). Wait times can also negatively affect patients financially, untreated medical conditions can lead to reduced productivity and inability to work leading to increased financial strains (Fraser Institute, 2014). As well as delayed access to care can result in more complex interventions needed. Therefore an initiative is needed to provide patients with timely, efficient care when accessing

Moreover, the office visit length will be shortened due to the high demand of customers making it harder to provide good quality of care to patients as well . On the other hand, from the physician point of view it is predictable that doctors will change practice patterns from private offices to hospital services because the facilities pay salaries with less expectations in the number of patients seen per day. Furthermore, due to the elevated number of patients, time left for clinical documentation and record keeping will be nulle.

Quality of service should be one of the most important and well monitored goals for any medical facility, from your small town family doctor’s office, to nursing and rehabilitation facilities, all the way to large hospital systems. The quality of service provided in a facility doesn’t just affect the patients. Quality of service also affects the bottom line, or whether or not the hospital system is profitable. In order to better access the system’s current quality of service and to devise improvement plans I would need to explore issues that have significant effect on quality of care such as, patient satisfaction and retention, medical errors

Primary care teams in VM's eight locations used VMPS to realign their work and improve the patient experience. By making key changes, providers were able to see more patients, deliver better quality care, and have shorter work days. Some of the changes included having all exam rooms and supplies set up identically, and having physicians do non-direct patient care, such as reviewing lab results and calling the pharmacy, in between patient visits. Today these clinics consistently achieve positive net margins and see more patients without reducing the time spent with each patient.

Another way to alleviate the overcrowded schedule is by making patient appointments for every other time slot. If a patient calls in for an

Rodak, S. (2012) How Cleveland Clinic Reduced Cancer Patients' Wait Times by More Than 80%. Becker's Hospital Review. 26 Sept 2012. Retrieved from: http://www.beckershospitalreview.com/capacity-management/how-cleveland-clinic-reduced-cancer-patients-wait-times-by-more-than-80.html

It is not a good to keep your patients waiting to see you. That wait time should not be more than ten minutes but more than likely, it should not be more than seven minutes. The reason for the shorter wait time is that when your patients come to see you is, because do not feel well, and the longer they wait the more uncomfortable they feel. When they are uncomfortable and annoyed because they were kept waiting they take it out on the staff and even the physician. Everyone realizes that Doctors get patients that come and they are sicker than they thought, so when this happens someone should come

This research is trying to answer the question of how to reduce overcrowding in emergency rooms? Would people would want to access published wait times provided on the internet, and would this guide a patient make decisions on where they receive their care. The hypothesis being one, crowding maybe reduced with having upfront information, and therefore also provide increased patient satisfaction due to waiting less. Patients would have more choices available to them such as

In order to alleviate the long wait times, the clinic either needs to hire more physicians at an additional cost of $55,000 each, or the clinic needs to find ways to increase the utilization of the nurse practitioners to reduce the burden carried by the physicians. In light of the comparatively high cost of hiring physicians as compared with the cost of increasing the utilization of the nurse practitioners, we recommend taking the following steps instead of simply hiring additional physicians.

“…anointing winners and losers on the basis of 12 months’ worth of performance is silly in the context of portfolios that are being managed with incredibly long time horizons.” — David F. Swensen, Chief Investment Officer, Yale University1

The call centre of the Eastern Medical Faculty Foundation, hereafter referred to as EMFF, provides a competitive advantage to the Internal Medicine Department of the Chicago School of Medicine through the delivery of efficient and high quality service to patients. Treating patients generates revenue the Internal Medicine Department and contributes to investments in research in the highly competitive healthcare sector. Unfortunately, declining customer satisfaction, as evidenced in a growing number of customer complaints, suggests the quality of service is deteriorating and threatens the very competitive advantage of the EMFF.

Technological advancement and innovations have prompted companies like CVS to redesign their workflow spaces and workflow to accommodate their newly developed minute clinics or specialty clinics. The newly developed clinics which are currently providing faster, affordable, quality healthcare to the CVS customers has greatly enhanced the profitability of the company within the market.