Western Mortgage Case Study

When the client inquires about the info on his loan, Jackie does a great job informing she can dig deeper into the loan notes to discover any new info. Great job positioning to the client that the CCS has more access to info, that she may not.

Jennifer you are very dependable and you have shown your ability to complete assignments accurately and on-time as well as the ability to follow required procedures and guidelines. Jennifer you are able to work independently and with little to no direction from me. Jennifer I can depend on you to complete a priority assignment by the requested due date. Jennifer you have a 100% success rate when sending your required reports to me. If you are not able to submit a report to me by the required time frame you let me know in advance with a reason why and the date that you will be submitting the report.

Miller, Correspondent Broker: Ken started working with the members of La Jolla Cove Investors, Inc. to originate loans secured by first priority liens on real property in 2013. Ken founded the Northern California operations of a well-established Southern California private-money lender in 2003. Ken has over 17 years of management experience in the mortgage finance industry for such firms as SunTrust Bank, JPMorgan Chase, and Aames Financial Corporation (where his duties included serving as its Supervising Broker of Record). He holds a B.S. in Finance from Arizona State University, an M.A. in Economics from the University of San Francisco and is a licensed California Real Estate

Andrea has broad skills in strategy, combining patience and persuasions, and grace and grit. She is attentive to details bringing unique

She was on the unit interviewing committee for 2 new nurses hired in March 2016. She provided useful insight to the 5 candidates interviewed.

Prior to this, she had worked as a Bank Teller for Huntington Bank. She would perform excellent customer service, accept and withdraw cash, and up sale clients on product. She left this position when this location had a mishap and she felt it was best to leave. She did leave on good terms.

Alisha’s strengths are revealed when she is working with a difficult taxpayer. She shows empathy, understanding, uses a soft voice and listens intently. She uses these skills to assure the taxpayer that she is willing to be their advocate. Additionally it shows she is comfortable in her abilities to process the information heard and apply it to whatever she is to accomplish. Alisha’s ability to listen has many times helped with the RETR program and finding additional important information needed. Her desire to know more of the processes of the programs we offer, qualifications, and how they work will help her to achieve even more in her position. Alisha is dependable and always an employee I can call to assist in any area including the branches.

They keep the needs of the borrower in their mind at all times, rather than focusing on their own profits, and they take into account the nature of the purchase. Is the home worth the money being borrowed? If not, Mike and Brian will explain this to the client and clearly show why this is the case.

Her performance rate finds her consistently surpassing the expectation for completed orders by 20 to 30 cases per month. Sandra can perform a variety of duties simultaneously and handles any given situations with ease. Accuracy is excellent quality Sandra has in that she is meticulous in reviewing her documentation and computer actions to assure those who follow behind her have a clear indication of the steps she has taken. . She is comfortable with change and has a systematic method to get her job done using her Outlook calendar along with notes posted in her areas to guide her follow up. Sandra is always conscientious about the quality of her work and is one of our most proficient customer service trainers. She listens well to participants to extract those critical details for work order creation. When the need for hearings arises, she is diligent in making contacts with collaterals which often include medical professionals to add credence to her professional

Hicks has strong oral and written skills and independently prepares written guidance. For example, she completed an in-depth audit on the casualty assistance officer’s positions. She provided a well thought out review that effectively addressed the issues, conveyed the information in an organized and concise manner, which resulted in senior management approving a position upgrade to one of the positions.

Liliana Valencia is no stranger to the Real Estate Business with 10 plus years of experience in multi-family property management. A former HUD certified counselor with the UF Osceola County Extension Services. She conducted workshops and counseling on financial literacy, budget counseling, first time homebuyer’s workshops, and Foreclosure Prevention. She devoted her time and effort into educating the community about Housing and Money management programs, including state and Federal programs available.

Dan is a trained paralegal who works for Erie Bank in Lakewood, Ohio. One day, Mary walks into the bank to apply for a mortgage loan to purchase a new house. She and Dan have a long conversation about Mary taking out a mortgage. Mary is concerned that were she to default on her loan, her credit would be destroyed. In response, Dan tells her:

Tricia Monet, 23, from an Illinois city near St. Louis, Missouri has a fiancé and a Bachelor’s degree in accounting and finds herself and her fiancé relocating their jobs to Sioux City, Iowa. Tricia, being from a very close-knit family has determined that, while she has worked for an accounting firm since obtaining her degree; less than one year, her current firm has structure, organization, and “neatness” but lacks her need for people interaction. It is this desire that draws her to apply for an assistant director position for a company called Personal Reflections, which is a national chain of personal care and household products.

Katerina has over 12 years of lending experience primarily developing a strong partnership with affluent client management expertise and client based personal commitment to her customers. She realized throughout the years the most important uniqueness of each customer. By striving to build a personal relationship and own you trust and loyalty by proving efficient and effective service benefit by personalized approach which is based on your needs. Katerina has a Bachelor’s of the Arts Degree from Queens College in Theater and Dance and Minor in Psychology along with her Master’s Degree in Early Childhood, Special Education. In her spare time, she loves to travel, meditate, dance,

Stephanie is a professional and pleasant candidate. She is looking to find a position with a stable and professional company.