Wgu Jdt Task 1

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Rjdt Task 2a By saltzmachine | Studymode.com Human Resources RJDT Task 2a Mitchell Shaneman February 12, 2013 Memorandum To: CEO; Executive Team From: Eric Saltzman, Manager Elementary Division Date: February 11, 2013 Subject: Alternatives for the decision regarding the high lead found in the whistles. The situation of determining how to handle the recently discovered high lead content in the large whistles order is a difficult one that will in some way affect the company. Three alternatives have been made to allow options for this decision. Alternative 1: Say nothing; allow the whistles shipment to go without notifying the customer. Alternative 2: Replace the customer’s order by…show more content…
This would kill the company’s reputation and the customer relationships of other clients. Recommendation Alternative 2 is the recommended decision; replacing the customer’s order by providing whistles that meet the appropriate company standards. This decision was made by both ethical and financial decisions. Ethically this alternative is the most appropriate. The customer contacted the company to provide a product to be used in the South American schools. It would be unethical to provide the customer with a product that is below the company and country standards even though they are not violating the South American standard. The customer chose this company over a foreign company to give a quality and safe product. This recommendation will positively affect the company because they will possibly become more favorable in the eyes of the customer, with the possibility of more business in the future from them and their business relations. This option was chosen not only for company recognition, but also to save children from a potentially hazardous experience. This option will be a great cost to the company, but the positive experience from both the customer and employees. By creating a culture of “wanting to do what is right” will help future sales and the company will gradually earn the loss in funds back over time. Customer relationships Considering the outcome on the customer relationship is an

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