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What Are The Four Basic Interpersonal Skills

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Interpersonal skills, as defined on the website investopedia.com, are the skills used by a person to interact with others properly. Interpersonal skills generally refer to a person's ability to get along with others while getting the job done. These skills are very important in order to communicate effectively and interact with people on a daily basis. My focus for this assignment will be on the following interpersonal skills: listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching. Listening Listening is a very important part of the communication process, if not the most important. It is defined as the ability to accurately receive and interpret messages in the communication process. In the absence of proper listening, there is guaranteed to be a breakdown in communication, which eventually lead to mistakes and misinterpretation. An example of how useful and…show more content…
Assertive individuals are normally able bring across their point in a calm, amicable but frank way. An example of how assertiveness could be useful in business is: if a supervisor sees an employee installing a unit incorrectly and the employee is insisting that he is correct, the supervisor would have to be assertive in letting him know the correct way to install the unit. A website that offers instruction on how to develop the skill is: http://www.skillsyouneed.com/ps/assertiveness.html Negotiation Negotiation is a method by which people settle differences. It is a process by which people try to find a compromise where everyone is satisfied with the outcome. An example of the importance of negotiation skills in business is: I want to purchase 50 cars for my company, I would negotiate to get a better price based on the volume that I am purchasing. Information about developing negotiation skills can be found at: http://www.skillsyouneed.com/ips/negotiation.html
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