What Are the Effects of Poor Communication in a Project?

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Faculty of Business Department of Management and Project Management Baccalaureus Technologiae Project Management Project Research IV Lecturer: L. Jowah


TABLE OF CONTENTS Hypothesis - The matrix management structure hinders the project manager when executing a project. 1 Research Question 1 Topic 1 KEY WORDS 1 CONCEPT DEFINITIONS 1 2 CHAPTER ONE BACKGROUND AND PROBLEM ORIENTATION 2 1.1 INTRODUCTION 2 1.2 BACKGROUND TO STUDY 3 1.3 PROBLEM FORMULATION 4 1.4 OBJECTIVES OF THE STUDY 5 1.4.1 Primary objective 5 1.4.2 Theoretical objectives of the study 5 1.4.3 Empirical objectives 5 1.5 RESEARCH DESIGN AND METHODOLOGY 6 1.5.1 Literature review 6 1.5.2 Target population 6 1.5.3 Sample selection and method of
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Projects are usually led by a project manager who is a professional in the field of project management. Project managers can have the responsibility of the planning, execution, and closing of any project. However the project manager has to interface with the line management, according to Kerzner (2006:7). Projects are performed by people and

managed through people, so it is essential to develop an organisation structure which reflects the needs of the project (Burke, 2007:304).

Organisations use project management to bring key people together to achieve specific goals (Palmer, 2002:101-105). According to Gido & Clements (2003:336-339), Conflict can arise from poor or

organisational issues can cause conflict in a project.

ambiguous project communication, lack of information sharing, or failure to make timely decisions. Problems caused by conflict include: confusion; waste of time, money and opportunity; diminished productivity; de-motivation of individuals and teams; internal conflicts and power struggles and ultimately project failure (Box & Platts, 2005:370-387).


Due to the numerous working interfaces, complicated networks, and diversified team members of a large project, coordination efficiency among members of the team is vital to the project’s success (Cheng, Su & You, 2003:70-79). One of the simplest, yet most effective things upper management can do is
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