What Can A Supervisor Do?

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What Can a Supervisor Do? Supervisors can ensure equity by focusing on building relationships. This can be done by applying the Expectancy Theory. “Expectancy Theory holds that the force to act in certain way results from a conscious decision-making process that an individual undertakes” (Pynes, 2013, p. 310). This theory focuses on the following relationships: • The effort to performance relationship: Exerting a given amount of effort will lead to the desired performance. • Performance-reward relationships: Performance at a particular level will lead to the attainment of the desired outcome. • Rewards-personal goals: Rewards satisfy the individual’s personal goals or needs and attractiveness of those rewards of the individual. An employee may feel under-rewarded if they perceive that the ratio of his or her inputs is not the same of others. Whereas, if they feel those ratios are about equal, then they are likely to be satisfied with exchange relationship. Therefore, by building relationships, employees will feel and become satisfied when the input to output ratios based on similar input and outputs of other employees. Setting Goals Start by setting goals. Locke (1968) Goal-Setting Theory states, “Goals that are specific, challenging, reachable, and acceptable to all employees lead to higher performance than goals that are unclear, unchallenging, and unattainable” (Locke as cited by Pynes, 2013, p.311). For instance, Biller’s have a minimum goal of 16 claims processed per

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