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What Generic Business Strategy Is Qantas Pursuing? Explain Your Reasoning

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Q3. Based on your reading of this case study and your review of Qantas’s homepage (www.qantas.com.au), what generic business strategy is Qantas pursuing? Explain your reasoning.
Qantas was established in 1920. It was formerly a government owned business. In 1995, it became completely privatized and witnessed rapid growth because of increased market exposure and its value proposition that focussed on building a reputation for excellence in safety, operational reliability, maintenance, engineering and customer service. It did well in terms of profitability until 2006-08 when the market conditions changed. It underwent downfall and incurred huge losses because of high fuel prices, rising Australian dollar and economic downturns in U.K, Europe and the U.S market. But the CEO of Qantas took decisions that helped in overcoming the negative repercussions it faced from Global Financial Crisis:
• The company implemented hedging strategy
• Group liquidity was increased
• No new orders for aircrafts were placed
• The fares for economy and business class were increased
These strategies helped the company make a profit of A$377 million in 2009-10.
The mission statement of Qantas mentions strategies such as forward thinking, safety, sustainable operations, strong reputation brands, customer service , environment friendly ,to name a few. Besides the strategies mentioned above, Qantas also uses Cost leadership and Differentiation strategies.
Cost Leadership: Qantas introduced Jet Star in

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