What Is Customer Lifetime Value?.. Many Companies Use Customer

If the existing customers were to be economically valued, as an asset of the company, how much would they be worth?

That is why we need to know the company, its product and its market, and define objectives to transmit values to a potential audience.

1. What are the objectives of the various Database marketing (DBM) programs and are they working?

Retention is a reflection of a customer’s willingness to remain with a particular company’s service or products and is useful to measure customer loyalty. The relationship

Shareholders want results and returns immediately while management knows it would take strategic planning to take the investment forward, it can lead to an agency cost. The project is a risky venture because it can bring many disagreements between managers and stockholders putting aside the company’s long-term objectives and goals to increase the value. Financial decisions in marketing are to increase sales and demand, therefore it helps to improve return on equity. As said before a market research is necessary for each designated location and to learn about the mass market they are about to enter. Finance helps to fund and implement marketing strategy which is crucial in the future to generate loyal customers, the most profitable customers for a company. The product mix is going to grow in its all four dimensions and would take financial decisions from the marketing managers to see what products are convenient for the customers. Financial decisions in operations deal mainly with the supply chain. To keep customers satisfied is necessary to invest heavily in logistics, technology, and inventory. Finance keeps track of every monetary move made by the company, like paying bills and collecting money generated. In other words, it assists to cut unnecessary operating costs and seek ways to improve the business operations by measuring performance.

1. CRM and how it effects businesses, companies are losing up to 400% of potential income if they are not effectively using a management tool.

Every company wants to make money and bring in customers, but what about making loyal customers out of them so they continue to come back? How do you even bring in potential new customers and turn them into loyal customers to begin with? The lifetime value of a customer is a predicted value of net profit credited to the total future relationship of a customer. We want to know the financial value of each customer so that we know how much to spend in marketing when looking for new customers and the potential of profits back from the money in advertising spent. The grocery store chain must start looking at customers and how to make them happy and loyal in the long run, as opposed to how to boost sales right now. From the Marketing Management book, a well-known rule states that 80 percent or more of a firm’s profits come from the top 20 percent of its customers. Thus, we want to focus on brining in new customers with successful marketing and turning them into loyal returning customers.

Then the report describes the theoretical aspects of the study in the literature review. This section mainly consists of brief description about different important topics about customer value marketing.

This gives businesses the opportunity to create product differentiation strategies that will help them establish and maintain a competitive edge in the market. This information also helps identify specific opportunities for further growth and development with existing products and services as well as potential opportunities for new products and services. The data gathered in this way helps businesses create successful marketing strategies that will appeal to customers personally and help promote great brand recognition. This area is so intriguing and worth more knowledge and development because it creates opportunity to get a better understanding of how people personally identify with the product or service they use and the why behind it. This method goes against the grain of management skills in which they stress the idea behind information is only as valuable as the money it can produce as this often refers to concrete numbers or dollars and sense and qualitative data is not captured in that way. It brings back the idea of getting to know your customers on a more personally level which helps to build trust and relationships that can be lost when looking at big box industries.

When we talk about lifetime customer value (LCV), we're always hoping for the best-case scenario. What we would prefer is to establish a customer early in their consumer life (business or domestic), and sustain loyal in that customer through the end of their consumer life. And, yes, this can be achieved. Many start drinking name brand soft drinks early in their life and never turn away from their brand. There are found Ford truck buyers in the same family generation after generation. Certainly, many factors go into creating such product allegiance. Quality of product is important. So too, brand marketing that include advertising and public relations.

Customers are assets, and their values grow and decline. Segmenting customers based on their lifetime value is a powerful way to target them because marketing mix activities can then aim at enhancing customer value. (Ho, 2006)

It’s very important to a business to have good customer relationships; CRM Software’s main objectives are to attract new customers while maintaining and satisfying their current customers and trying to win back the trust of former customers. Customers are one of the most important variables for a business owner to pay attention to, when trying to create a profit. Customer Relationship Management software keeps track of customer information to help the company maintain a strong relation with the customers. Good CRM Software brings together information from all databases within a company and gives

4. Analyse critically how Customer Relationship Management (CRM) system can play an important role to increase profits for each of the organization.

CRM systems are customer relationship management platforms. The goal of the system is to track, record, store in databases, and then the

But, some of the disadvantages of customer relationship management system appeared at the same time. Company which using CRM is put too much focus on sales department and not integrate with accounting and marketing information, the customer relationships spread the whole life cycle but the company representative was forgetting and not connect with the service departments. In addition, the ability in performance will go down if the process of CRM dehumanized. It is because the system need people create the needed information and the human thought is needed to input information. The inputting data