What Is Emotional Intelligence?

1771 Words Jun 15th, 2016 8 Pages
What Is Emotional Intelligence (EQ); Let Alone BRAND Emotional Intelligence? A lot of research has been done in the field of EQ for many years. It 's only more recently been brought to the forefront by leading experts-to name a few: Daniel Goleman in Working with Emotional Intelligence, Robert E. Kelley in How to Be a Star at Work and Travis Bradberry and Jean Greaves in The Emotional Intelligence Quick Book.

So, what is Emotional Intelligence anyway? According to Daniel Goleman it is "the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships."

EQ alone explains 58% of a leader 's job performance (TalentSmart®). 90% of top performers are high in EQ (TalentSmart®). A study of 200 companies worldwide indicates a difference in productivity (Goleman) - 1/3 of the difference is due to technical skill and cognitive ability - while 2/3 is due to emotional competence.

Have you ever experienced a situation as a customer with an employee (of the company you were doing business with) who was just totally unaware? The employee didn 't and couldn 't even recognize their own emotions as they were occurring? You could see it in their face and body language. And as they couldn 't acknowledge their emotions they experienced within themselves, it was impossible for them to manage their emotions as they interacted with you; let alone aware of the subtle or overt cues from you so they could…
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