What Is Exxonmobil Operates A Successful Total Quality Program For All Of Their Products

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To fully grasp the concept of total quality, one must first understand or define quality. Quality in my view is meeting or exceeding customer expectation in terms of products and services rendered. Total quality on the other hand is an approach to doing business that attempt to maximize an organizations competitiveness through the continual improvement of the quality of its products, services, people, processes and environments. in this project, i will be discussing the process by which ExxonMobil operates under to maintain a successful total quality program in all of their products. Over the last 125 years ExxonMobil has evolved from a regional marketer of kerosene in the U.S. to the largest publicly traded petroleum and petrochemical enterprise in the world. Today ExxonMobil operate in most of the world 's countries and are best known by their familiar brand names: Exxon, Esso, Standard oil and Mobil. They make the products that drive modern transportation, power cities, lubricate industry and provide petrochemical building blocks that lead to thousands of consumer goods. The then Standard Oil had chosen its name to signify high, uniform quality. On November 30, 1999, Exxon and Mobil join to form Exxon Mobil Corporation. This merger will enhance the company 's ability to be an effective global competitor in a volatile world economy and in an industry that is more and more competitive. Exxon Mobil Corporation is committed to being the world 's premier petroleum and

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