What Is IT Outsourcing?

The case identifies struggle and problem faced by organizations outsourcing IT projects and allows us to ponder on how to manage outsourcing well.

India has become a global conduit for business as they have liberalized their economic policies over the past 20 years. Companies are flocking to India because of many factors, including, less expensive labor costs, increasing growth rate, and an abundance of a highly skilled workforce. These factors in addition to other advantages have substantially increased the number of United States businesses looking to grow beyond the U. S borders into the county of India. Dunlop Software Consultant’s goal is to also expand its operations internationally and believes that India has the business environment to meet our goal of expansion globally.

India 's largest uncertainties, is carrying out economic reform process, the widening gap between urban and rural areas faced, leading to regime instability. "Up to 1.1 billion population, vast territory, large country town in South Asia, the world 's biggest worries concerns here. India has a more diverse political, religious, language, habits, income gap, and rural poverty; they would be the biggest obstacles for company.

There are many benefits of outsourcing that companies and countries seize to take advantage of. The biggest benefit is reduced costs of infrastructure and labor. According to the OneNeck IT Solutions, “The attraction to overseas outsourcing has traditionally been reduced costs. By moving support services to India or China, for

When a company relies on a production facility that is not local to their home land, they lose the majority of the control of their operations. Many of the developing countries that are chosen to outsource are underdeveloped which comes with a great deal of instability. When a country is not developed, although labor costs are low, the education level, physical and

Somehow other countries outsourcing may be slow for in India because of the uncertainty and lack of credibility that exists within the Indian market (Kalegaonkar A., Nov 4, 2008). This may be an obstacle for Clinigene. Moreover, with

The corporation, which is “an organization, especially a business that has a legally separate existence from the people who run it,” was born with the formation of the British East India Company in 1600. At the end of the American Revolution, the people of the thirteen American colonies shared an intense fear of the corporation, due to the imprint left on the country from the actions of the British East India Company. These actions included the exploitation of the colonies’ wealth and the domination of all trade coming into and leaving the ports of each of the thirteen colonies. For the entirety of the following century, the American government placed stringent requirements and tight regulations on corporations that emerged within the United

The outsourcing market in Asia Pacific grew substantially in 2007. Although the number of contracts signed in 2007 grew by just over four per cent, their total contract value increased 30 per cent year over year from $9.9 billion to $12.8 billion and annualized revenues showed a 13 per cent increase, nearly double that of global average . The outsourcing performance in the Asia Pacific region is becoming stronger.

The only way to get new customers is to expand the business further out in the world. Outsourcing to India would allow a new group of customers and different kind of ethics. A positive to outsourcing to India would be that India has not yet seen this type of business before and could be in high demand (Rampton,

In analyzing the second reason listed for why outsourcing is used; ‘inability to attract the highest caliber of employees to job functions that may be peripheral to the organization’s core discipline’, companies employ a different kind of outsourcing tactic. This reason leads to offshore outsourcing solutions. If a company cannot attract high caliber domestic employees to job functions secondary to their main function then they seek help where labor may be less expensive and more efficient.

“Today, Indian outsourcing is one of the best ways for CIOs to cut application development and maintenance costs, and deal effectively with the peaks and valleys of software demands.” (Yeo). Outsourcing to India is still focused primarily on highly technological aspects, but is not limited there. They are known for creative development in the pharmaceutical field, and have recently developed an unsurpassed medication for adult ADHD. Their superior IT assistance is not limited to companies, they offer many websites for individuals seeking help with programming. In mid 2007, U.S. outsourcing to India reached $4.9 billion. Although technologically advanced, they still lag in economic prosperity and therefore still don’t expect the type of compensation that Americans do. “They

The vendors are much bigger, and they are worldwide companies” (pp. 382). Along with that the company board of directors though that by outsourcing it would put the company in a positions where they are fully depend on the vendors. Excessive dependency would harm their company internally as well as externally.

Outsourcing information technology (IT) has grown beyond server and data center hosting to include private and public cloud computing, application development and management, software maintenance and enhancement, network management, user support and outsourced database and system administrators. One of the writers of Banking Systems and Technology, states outsourcing can save about $265 million for one company (Yurcan). Profit is always the main goal for any company worldwide, meaning that outsourcing is a really big aid to filling the bottom line. Those companies who do choose to outsource in the United Kingdom have done a good job doing so and it has truly helped out their competitive advantage (Yurcan).

Tier1 cities have also seen an impact of the IT-BPO industry as the population in these cities have increased due to the growth of this industry. The IT-BPO industry is also looking at tier 2 and tier 3 cities as potential cities to expand into. These are all impacts of how IT outsourcing has effected India’s economy as well as the people living in this country.

3. What are the effects of the Indian government policies on the Indian BPO industry and on MNC decisions regarding locations for outsourcing jobs?