What Is Outstanding Customer Service, Friendly Team Members?

The company of restaurants started in 1946 when Truett Cathy opened his first restaurant in Georgia. They are credited with inventing the Chick-Fil-A’s boneless breast of chicken sandwich. In the 1960’s, he pioneered the opening of the restaurant in different malls in Atlanta. It has grown to become the largest quick service chicken restaurant chain in the United States based on their domestic annual sales and with over 1900 branches countrywide. The restaurant is privately held and family owned and has been progressing in the delivery of exclusive services to all their customers. The mission of the restaurant is to give identity and value to their clients and the vision is to be America’s best service quick restaurant.

Samuel Truett Cathy has worked day and night to build his brand. In his book, he states that he went without pay several times so his staff could receive payment. Chick-Fil-A is a viable business thanks to the sacrifices he made. He could have had the company hire anyone on the street, and the company could have grown faster in the beginning as a result of that. I thought that it was so smart of him to keep his principles in this area, so all of the franchises run

I have certainly not heard anyone say anything cynical about Chick-fil-A’s customer service. Seemingly, the workers are constantly in an upbeat and serving mood. Occasionally, I would joke and exclaim “Chick-fil-A employees treat me better than my own family,” just to emphasize how courteous the employees are. Optimistically managing customer relationships is the essence of a successful organization and Chick-fil-A has proven that to be true, coupled with grade A customer service. In a world where it is rare to receive exceptionally mannered and courteous customer service from fast food restaurants, Chick-fil-A is in a category of its own excelling past customers expectations. According to Fast Company, at the end of each transaction at Chick-fil-A,

According to the Chick-fil-A Team Member handbook, “... we strive to maintain an atmosphere of hospitality for all customers. We want to create a pleasant experience for all who visit our restaurants. We maximize the opportunity to build the business and to positively influence others by creating a welcoming environment. We are hospitable to all customers.” Employees are specially trained to provide a favorable experience when handling visitors or long-time customers. Chick-fil-A began in 1946 in Hapeville, GA, when Truett Cathy opened his first restaurant, Dwarf Grill. Credited with inventing the original boneless breast of chicken sandwich, Mr. Cathy founded Chick-fil-A, Inc. in the 1960s and pioneered the establishment of restaurants in shopping malls. The first Chick-fil-A restaurant opened in a mall in suburban Atlanta in 1967. Starting then, Chick-fil-A has steadily grown to become the second largest quick-service chicken restaurant chain in the United States, with more than 1900 locations. Many reviews on the dining experience are 3.5 to four out of five stars. Based on 91 reviews from Consumer Affairs dot com, the average rating was four out of five

Chick-fil-A, Inc. has grown into one of the most popular establishments in the United States offering exemplary customer service and delicious meals since it was first established in 1946. With the company 's success, Chick-fil-A has provided many communities with over a million dollars in food, programs, and donations.

Chick-fil-A shows its dedication to TQM by implementing quality beyond the food. The environment Chick-fil-A provides is family friendly as shown by Chick-fil-A’s providing crayons and Cheerios for free to its customers. This allows families to feed even the youngest of children and entertain children of all ages. Children can be entertained in the playground area and by coloring at the table so parents can relax and enjoy a meal. This returns to the quality of life that Chick-fil-A wants, not for its employees this time, but for its customers. This all goes to show how “Chick-fil-A exemplified the ‘dare to be different’ principle” (Berry, 2000, p. 131).

Chick-Fil-A is an American food restaurant franchise having its head office in Georgia, USA. The company was established in 1946 and has gradually entrenched itself in the American food industry as a cultural icon in the Southern United States for its specialty in preparation of chicken sandwiches. Chick-Fil-A prides itself for the establishment of over1690 branches located within the United States alone as well as its economic contribution to the larger part of Western America and California. It realized sales of around $4.6 billion in 2012, which reflected a 14 percent increase over the overall performance experienced in the previous year by the chain while the same-store sales performance increased by 8 percent. In Houston, Texas, the greatest performer realized a 7.2 million total gross sales in 2012. Chick-Fil-A uses a significantly distinct model, notable in the retention of the ownership of each restaurant since its acquisition. Chick-Fil-A selects the most suitable restaurant location, undertakes its construction, then takes over its ownership. Chick-Fil-A requires a payment of only a $5,000 as capital to become an owner of their branch while its rival franchises pay almost $2 million. The company receives over 15, 000 submissions annually from interested franchise operators for the available 70 slots. Chick-Fil-A receives a bigger allocation of income in comparison to other chains amounting to $190,000 per year. Chick-Fil-A’s solid mission statement and its

Chick-fil-A is affected by numerous external forces which challenge upper management’s ability to make Chick-fil-A "America’s best quick-service restaurant". Through intense strategic planning, based upon the vision, mission and corporate values, Chick-fil-A has been able to establish a unique position in a very competitive industry. The corporate purpose of Chick-fil-A, "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact witch Chick-fil-A", their commitment to family and the community, and their sound business decisions, have made Chick-fil-A one of the most profitable and fastest growing quick-service restaurants

Chick fil A is a unique company and is clearly different from most fast-food restaurants; employees are kind, helpful and maintain a clean environment no matter where they located. As stated previously Chick-fil- A’s corporate purpose is constructive in addition it emphasizes their culture “To glorify god by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil- A.” (cite) This statement truly shows how the company’s leadership has created a culture where service is just as important as profit. The emphasis of this section of the paper will be to research while also analyzing how Chick-fil-A makes people a priority and how doing things in an uncommon way has certainly helped Chick-fil-A create a strong culture as well as a successful business.

Not only was S. Truett Cathy a hard worker, but he was a Christian man who based his restaurants off of biblical principles such as kindness and hospitality. Alex Rodriquez, a Chik-fil-A Operator said, “The bottom line is, the customer standing in front of you is funding your paycheck, and perhaps your future. Treat that on person right, Give him or her all of your attention for the moment” (Cathy, 101). By doing simple things like focusing on each individual customer or saying “my pleasure” after a guest says thank you, is a great testimony to the people who eat at Chik-fil-A. These are the kinds of principles Chik-fil-A is founded

The significance of Chick-fil-A is the reputation itself. The staff of each restaurant is superior and sharp. Each team associate must show great enthusiasm and a positive attitude. The service is always excellent. This is due to their method used to please their customers: the Core Four. The Core Four steps include enthusiastic tone, enthusiastic smile, emotional connection, and eye contact. The Core Four requires the correct approach toward a customer from a team member which guarantees to attract and satisfy the customers. This is an example of “Beyond Customer

Chick-fil-A is known for their famous Chick-fil-A sandwich, but also for their private, family –controlled ownership structure, philosophy on management and biblical principles. Chick-fil-A uses the differentiation strategy to set them apart from other fast-food chains. Chick-fil-A mission was “To glorify God by being faithful steward of all that is entrusted to us and to have a positive attitude influence on all who come in contact with Chick-fil-A”, and to be “America’s best quick-serve restaurant.” One of their strategies they use to set them apart was focusing on people. This strategy included interview process, golden rule, consistent

Chick-Fil-A is a fast food restaurant that I love it got wide variety of foods including breakfast in the mornings, grilled chicken, and more healthier options. The drinks always have free refills It also is very child friendly has most restaurants where they even have a play land for the kids and have kids meals. The restaurant is always clean inside and the wait for all foods are less than 15-20 minutes. The employees look very clean they always have ironed clothes and is always wearing their full uniform. When I went to order I ordered a regular chicken sandwich meal with fries and a milk shake. The person who take my ordered smiled and was very polite, I have had always good service at Chick-Fil-A. When I got my food

As naturalism continues to invade our schools, far too many followers of Christ are unable to determine between the wisdom of man and the truth of God 's Word. A Christian worldview, on the other hand, answers the three questions biblically: 1) We are God’s creation, designed to govern the world and fellowship with Him (Genesis1:27 ) 2) We sinned against God and subjected the whole world to a curse (Genesis 3). 3) God Himself has redeemed the world through the sacrifice of His Son, Jesus Christ (Genesis3:15) (Luke 19,10)and will one day restore creation to its perfect state (Isaiah 65:17-25). A Christian worldview leads us to believe in moral absolutes, miracles, human dignity, and the possibility of redemption.

Two major forces which contributed to my worldview include the family environment which I was raised in and the impact of being exposed to foreign missions at a very young age. Growing up in Christian home and a charismatic church congregation shaped my thought construct initially in a positive way. My passion and zeal for God were encouraged and I was provided with many opportunities for expression in the church environment which enveloped me. A negative force resulting from this was a perception of other Christians of different denominations as “less Christian.” It was a