What Is Six Sigma Approach

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In last 25 years many companies are adopting Six Sigma methodology as a process excellence tool. Few of them are GE, Motorola, Siemens, ABB, Citi Bank, Ford etc. Many Japanese and Korean companies like LG, Toshiba, Honda, Sony and Samsung have also implemented Six Sigma. In India many companies are implementing Six Sigma. Wipro, Mahindra & Mahindra, Tata motors, Larsen & Toubro, HDFC are some of them. Due to globalization world market is opened to Indian organizations and to compete with other countries they want to bring their products & services to world class level. To achieve this along with various methodologies Six Sigma is becoming popular in India.
The cultural differences between India & western countries, creates the need for different
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A Six Sigma Approach developed by GE was customer focused which starts with determining customer needs and ends with meeting or exceeding customer expectation. This approach is also suitable for customer centric retail industry (Eckes, 2001). Jack Welch, Ex-CEO of GE says “The only way I see to get more productivity is by getting people involved and excited about their jobs. Its matter of understanding customer needs instead of making something and putting it in to a box” (Harry & Schroeder, 2005)
In Ultimate Six Sigma (Bhote, 2007) author emphasizes using Six Sigma for Business Excellence. Author also advises that ultimate goal shall be customer satisfaction. Author also gives importance to employee involvement. Giving reference to Maslow’s theory he suggests that employees will get motivated if all their needs get satisfied.
Six Sigma is a concept based on statistical method that measures a process in terms of defects. Achieving Six Sigma means your process is delivering only 3.4 defects per million opportunities (DPMO). So your process will achieve near Zero Defect. Thus Six Sigma helps in achieving Process
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