What Is The Advantages Of Reservation In Hotel

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The term reservation is defined as “blocking a particular room type for a guest, for a definite period of time, for a particular guest. “ To ensure a secure and safe place for stay during their visit to another one, generally guests prefer to make advance reservations in hotels and accommodation units of other types. Most of the hotels will readily accept advance bookings and reservations in order to achieve high occupancy and to maximize the revenue of the room. Whenever a guest makes a reservation in advance for a definite time period, it is expected that the hotel will accept and honour its commitment by a contract between the hotel and the guest. Therefore, a reservation is the bilateral contract between a guest and the hotel, according to which the hotel must provide the room type specified to the guest and…show more content…
In case, if the guest fails to inform the hotel about their cancellation, the hotel property may decide to retain the deposit which is received in advance from the guest earlier for covering up for any loss of accommodation revenue. If the guest does not inform about their cancellation to the hotel, then the amount forfeited is termed as RETENTION CHARGES. Alternatively if the hotel is unable to accommodate the guest at their arrival time, the hotel has to provide alternative accommodation of similar standard in another hotel and have to pay for the differences in room rates and any additional expenses for guest may have to incur. The department of reservation handles all requests of reservation for accommodation, interacts constantly with the customers and monitors the status of the room as well as reservation. Importance of Reservation The role of the reservation department is not limited to making reservation. It also maintains the records of the hotel occupancy that helps in planning sales and strategies. Importance for the

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