What Is The Importance Of Effective Communication At Work

Communicate is essential in health and social care settings because without a good communication to patients, families, colleagues and management is very difficult to deliver good service of care.

Communicating with your patient is vital to enhance patient’s comfort, trust, safety, and overall well-being. Some therapeutic communications are active listening, ask questions, give recognition, give information, offer self, use silence, give feedback, be empathetic, limit setting, etc. Whereas some of the non-therapeutic communications are: changing the subject, overloading with information, giving advice, false reassurance, being sympathetic, etc. Also, body language, eye contact, gestures, and tone of voice are nonverbal communication that we need to be aware of when communicating with the

the barriers could be a poor layout or design of the system. It may be hard to understand what the other person is trying to get across.

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family.

You must be able to understand what the person requires, act on it from the initial information until the matter is concluded, pass on the information to the relevant person/s to ensure the patient’s needs are met, this process takes time to have faith in your colleagues, to challenge them if you feel the right

(Jayne Crow 2010) stated that just the way you laugh can influence the way a patient reacts with you. For example laughing at someone compared with someone can help “to equalize the power relationship in a situation and empower the service user.” Laughing can help to lighten a situation and can be a way of bonding with a patient. The patient feels as though they can trust the nurse and are more likely to open up about their feelings or if anything is wrong. Communication comes in many forms. (Barbara Scammel 1990) has outlined many different types of communication such as direct and indirect verbal communication, writing, body language, kinesics, touch, gestures. A patient may be in a coma but that doesn’t mean they cannot hear you. The power of the voice can do many things, ie, to comfort them, to know that someone is with them and that there not alone. A patient’s life can be in danger with the inability of a doctor and patient to communicate with each other. (Saha, S and Fernandez, A 2007) stated that the efficiency and provision on basic health care services are interfered with language barriers and being unable to understand. As a nurse it is vital to make sure all the information is necessary to give out the best patient centred care. This cannot be done if there is no communication line with the patient. (Saha, S and Fernandez, A 2007) translating one word in other languages may be

3.1 – Explain how people from different backgrounds may use and/or interpret communication methods in different ways.

Investigating problems on both the doctors and patients side during the interaction at any medical appointment is key when interpreting statistics that relate to this matter. These aspects will be further explored later in this paper. The general consensus from many articles and studies indicate that miscommunication is a massive problem that impacts many individuals who die each year from miscommunication. Furthermore, each article shows a different perspective on where this error comes from and where, both doctor and patient, go wrong and what they can both do to improve the communication between them. Another aspect that must also be incorporated into this argument is that communication is not all verbal and that non-verbal communication can be just as effective or ineffective when it comes to dealing with other medical personnel or patients. The 7% rule coined by Albert Mehrabian in his book “Silent Messages” states that “93% of communication is non-verbal, with 55% being body language and 38% being tone of voice; leaving only 7% of communication being verbal.” (“Silent Messages” Albert Mehrabian), and that ineffective or bad non-verbal communication can be just as detrimental during an interaction as verbal communication. Unfortunately, for doctors, the precision of the execution in this small 7% of communication is crucial when explaining challenging

Communication, according to the Free Dictionary, is “the exchange of thoughts, messages, or information, as by speech, signals, writing or behaviors”. It is vital in the development and maintenance of personal and professional relationships. It is important to understand communication also includes non-verbal as well as verbal acts. According to Rane (2010), 93% of communication is nonverbal and body language is an effective nonverbal communication tool. There are two essential components in communication, which are a sender and receiver of a message. In the personal and professional health care communication paper, I will discuss the definition of healthcare

It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker you are dealing with someone who is in pain, worried or upset.

These include, maintaining eye contact, to show interest, nodding to show following to details, paraphrasing back to confirm understanding, asking questions for further clarification. These communication skills demonstrate a base value of respect, patient-centeredness and confidentiality and demonstrate non- judgementalness. Principles of care are demonstrated through effective communication that is dignity, safety, respect, confidentiality, trusting care relationship and job satisfaction.(Gibbs,2010)

Non-verbal communication is defined as the aspect of communication that information is exchanged through non-verbal cues. The nurse had showed minimal respect towards Peter and had spoken at a poor tone of voice. The use of facial expressions when interacting with patients is important as it expresses respect, empathy and attention (Mast, MS. 2007). Para-verbal communication refers to messages that are said through tone, pitch, and pace; along with verbal communication, this had assisted in my approach to Peter. In many situations when interacting with patients, it is how the speech is said and not what is said as a sentence can express different meanings depending on the emphasis on the words and tone of voice (Brindley, P. G

Effective communication is of tantamount importance in the scope of a successful nursing practice. It depends heavily upon both verbal and non-verbal methods (AJN). It is inclusive of both behavioral and speech components. Being efficient in both delivering and receiving messages between the nurse and the patient helps initiate and maintain a healthy relationship. Employing both verbal and non-verbal communication between the nurse and the patient will help ensure that the relationship they share remains satisfying to both parties.

Communication can be defined as the exchange of information, thoughts and feelings among people using speech or other means (Kourkouta and Papathanasiou, 2014). It is divided into verbal (speech) and non-verbal communication. Speech is not always the most important means of communication “Equally important are the messages conveyed through non-verbal means, such as facial expression (including eye contact), body posture, body position, movement and gestures” (Lavender, 2010). All these things and many more, help to deliver messages to other people about who we are and how to build effective communication between friends, family, colleagues and patients. In this essay we will focus on discussing the differences of the styles between persuasive communications and eliciting communication in nursing practice through the videos we have practiced and recorded.