I will be answering the question 2.
The item number 24E on the CMS-1500 claim form refers to diagnosis pointer or code linkage. This provides a link between diagnosis and treatment. The procedure I would use to teach Ruby the importance of locator 24E is to ask questions. The questions can be such as, ‘is there a clear and correct link between each diagnosis and procedure?’ or ‘is the documentation in the patient’s medical record adequate to support the reported services?’ (Vines-Allen et al.). By asking these questions to herself, Ruby can make a better judgment for code linkage and this will allow her to submit a clean claim. Submitting a clean claim is very important in reimbursement process as it allows quick reimbursement.