What Is Total Quality Management ( Tqm ) Is Defined As A System Of Management

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1. Total quality management(TQM) is defined as a system of management based on the principle that every member of a company must contribute towards improving and maintaining the standards of work in every aspect of the company 's operations. It is not only customer–focused but requires total employee involvement along with a focus on process control. A strategic and systematic fact-based decision approach is required for the continuous improvement of the company. The start of TQM is marked by the introduction of scientific management principles in 1920s. In the 1930s, Walter Shewhart, a young engineer, developed the methods of statistical analysis and control of quality using metal-rimmed tags and kitchen bowl in the initial experiments.…show more content…
This reduces cost for the company correspondingly increasing the overall profit for the company. With better services and good quality products, customers are satisfied resulting in fewer complaints and better brand value. Every production enterprise requires to decrease the defects generated in it’s products. With the help of statistical principles, it can minimize the number of defective items generated thus reducing wastage of resources and improving the efficiency of the system. But TQM being an extensive study, it requires an in-depth knowledge, to be implemented to notice effective changes in the production or the defect ratio. For TQM to be implemented in the unit, all the employees need to go through extensive training which might result in wastage of time-resources as well as there are chances of resistance to learn from the employees. In addition, it is a slow process, in the sense, that direct results cannot be observed. Being a long process, it can not be used to correct the necessary and immediate problems. TQM focuses on task standardization, which can discourage creativity. Moreover, it requires a lot of resources being contributed to it’s planning and implementation not only making it resource-consuming process but also an expensive one.
2. ISO 9000 series is a set of international standards which are developed in order to help companies in the areas of quality assurance and quality management and to guide them in implementing optimized and efficient
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