Whataburger has 650 quick service restaurants with 20,000+ employees. Whataburger's corporate teams carefully develop the processes and procedures that should be followed by all locations to serve the products for which we are known. The Training & Development Department is aligned with Marketing in the Brand Development Department, following the theory that Marketing makes a promise to our customers, and Training delivers upon it. In a fast-paced environment, it is common for employees to look for workarounds and shortcuts to the standard procedures. Beginning in 1996, Whataburger began holding a "corporate Olympics", known as WhataGames, with the stated purpose of refocusing every restaurant on using effective training to "hit the reset button" …show more content…
The goal is to reinforce the use of the existing training tools. During the initial competition, all units are Mystery Shopped 10 times per month for two months. Additionally, a live Call Center is used to call every unit 6 times per month for two months. During this call, the person who answers must complete a 5 question quiz on proper standards.
Based upon these scores, a number of units are named as Semi-finalists, each of which is inspected "curb to kitchen" for quality, service, friendliness and cleanliness.
These scores are used to name 16 Finalist Restaurants who will compete at the WhataGames Finals held in conjunction with the Whataburger National Convention.
After a store is chosen for the finals the store will choose 10 employees for the competition. This is done by the area manager sitting all the employee's interesting in going down and testing them on store and cleaning procedures. This is done so that the most knowledgeable employee's are selected and all employee's have a fair chance in going. The team has to consist of one General Manager, one Manager, two Team Leaders and 6 Team Members. For the next two months before the competition the team will practice in and outside of
The topic was “McDonald's Takes Olympic Stage to Announce Advances in Children's Well-Being, Menu Innovation and Access to Nutrition Information”. The message was communicated by McDonald’s US President and CEO, Don Thompson, McDonald’s U.K. CEO, Jill McDonald, Chief Brand Officer Kevin Newell; and, McDonald's Executive Chef Dan Coudreaut. Along with the press release, McDonalds opened up 4 Olympic Restaurants that served various menu items with an assortment of tastes and nutritional values (Hary,R 2012).
Throughout all of human history, mankind has searched for the ultimate food. To our enjoyment, in 1950, the world was given the answer: Whataburger. Whataburger has taken the hearts of Americans by storm by by serving classic southern style burgers, fries, and shakes. Despite it’s humble beginnings in Corpus Christi, the franchise now boasts over 750 locations and has even secured the 2016 title of “Best Burger in America”. In an effort to understand why this small burger chain became so successful evaluating this legendary business in three different aspects: price, quality, and customer service.
Training: Mandatory two-month training will consist of teamwork, data protection, and cyberlaw training. Weekly quizzes will be given and need to be passed with at least 70%.
The rating sheets are located in the Appendix. The tables provide each score per category, 1 through 5, and an anchor with which each is associated. These anchors provide the answers or behaviors that the hiring team will be looking for and will score them based on that. There is a rating sheet for each of the hiring teams’ four selection tools.
This training consisted of room clearing, vehicle clearing and several aspects of marksmanship…to include ballistic shield marksmanship. Your personnel performed exceptionally well. They demonstrated effective teamwork, communication and problem solving techniques through several training
The U.S. Navy’s Bomb Squad faced a very real problem: Its newest members were being selected for training upon merit alone, with no personality or physical screening process. This was a very real challenge, for the aforementioned reasons of required emotional intelligence and physical toughness. The screener had a very clear mission: “safely and effectively screen Midshipmen in their ability to lead small units under stress while introducing them to the NEOD training pipeline through evaluation by their peers, upper-class, and NEOD technicians”
A Public Health Inspector follow the set criteria to give score based on the risk categorization of the food premise. The risk categorization has three possible categories: high risk (score of ≥55), moderate risk (Score ranges from 20-54), and low risk (score range from ≤19). Meldrum Richard (2016). Based on this the board of health conduct inspection of food premises on minimum schedule i.e., Not less than once every four months for high-risk food premises; Not less than once every six months for moderate-risk food premises; and Not less than once every 12 months for low-risk food premises. (Food Safety protocol,
After the selection of the effective team members, it is important to analyze the conditions that should be in place before the team is launched; analyze the team processes that unfold as the team begins its work; assess what should happen during the team’s launch, and
Every Year South High has hosted a wrestling tournament called the Rebel Duals. The Rebel Duals is a big wrestling tournament that takes place in the gymnasium of the school. The tournament is a team formatted tournament, where each team will dual 10 other teams during the weekend. Individual weight class winners will be named by adding up the total team points each individual scored. There will also be a team tournament champion named based on overall record. The school must also prepare to host these twelve schools and the fans that will accompany them into the school. The school will open the concession stand, which needs to be prepped for manned for the weekend. The school will need to make sure that a law enforcement officer is on the premises for security reasons. A custodian must also be on campus for sanitation reasons. The must also supply a trainer in case of injuries, table workers for each of the mats that will hold dual matches, workers to man the souvenir and entrance tables. Volunteers are needed to help with the weigh-ins of the participants. Student volunteers will also be present to help in any means that is necessary, these volunteers will be helping in the concession stands, at the tables and at the souvenir table. Parents will be asked to help set up the event the morning before it occurs, then also help break down the event once it is over. There are a lot of moving parts and planning that is involved in the development of the
well as firm policies and procedures. Tomorrow morning, you begin a two-week training program on
The team will gather ideas about the team efficiency improvement and establish a certain strategy at the coming class.
KFC will provide feedback to all the candidates on their performance. Candidates without passing an online
I would collaborate with the unit manager to design the team. We will select diverse champions with different backgrounds, experiences, skills and qualifications. After forming the team, using the similar assessment tools, I will assess the members. This is to evaluate their strengths and weaknesses. I would provide the team with the clear idea about the project, purposes, activities included, goals and the timeline to achieve the goals. Depending on the strengths and weaknesses of the members, I will assign the job to the team. The purpose of the activities planned is to make sure the staff are in compliance with the existing policies and protocols of the unit. The team will do chart audits and tracking of the staff activities to ensure the
Over the course of the two (2) day training, we will meet learning points utilizing video technology, behavioral practice techniques, utilizing in- basket games, classroom interaction, lectures, team- building exercises, web-based training, and job aids. The training is designed to give the trainees the KSA’s required to perform in their roles successfully and perform to company standards.
The results of the user evaluation can be seen in Figure 7.1 and 7.2. They can be summarised as follows: