What Makes A New Patient?

It is important to provide a welcome and supportive environment as the individual is likely to be feeling anxious and scared about the new environment and the new people they will be meeting. Staff and service users should provide a relaxed environment and ensure they are not overcrowding the individual or throwing to much information at them all at once.

Prior to walking in, my expectations for what I was about to partake in and experience were all over the place. I didn’t know whether to expect the absolute worst types of situations going on such as people being rushed into medical rooms or the most basic situations such as patients waiting for a strep throat test. I did expect to see a wide range of patients in terms of race, class, age, and gender. Contrary to the patients, I didn’t expect to see a wide range of race, class, age, and gender within the staff. I expected to see mostly female nurses, and male doctors, majority being Caucasian and middle age. I didn’t expect there to be that much security or any type of possible crime that could go on within a medical facility. I expected the waiting area and facility to be very large, large enough to accommodate a lot of patients at once. Lastly, I expected that taking our field notes would be a challenge because writing notes down in front of patients would be awkward and during interviews it would be hard to conduct a good interview while writing the whole time.

During my 9 years of experience as a Medical Assistant, I have gone through many different situations and have learned how to handle my patients as well as my co-workers. I have excellent relationships with my patients. Loyalty, dedication, and hard working are some of my plus

Employees are often your first and last points of contact for patients. Creating the opportunity to empower your employees to provide exceptional service is key. Proper training, and placing the tools in your employees hands to “wow” your customers,

Acknowledging special occasions is one of the easiest ways to let your patients know that you care. When your patient has a birthday, gets married, graduates, has a baby, etc., send a personal note or card that is personally signed by you and your team. If you know that your patient has suffered a setback, such as a job loss, illness or death in the family, send your condolences to let him or her know that you care. Timeliness adds to the impact of your acknowledgment.

To help make our services more accessible to patients in the community and bring our clinical quality to an even higher level, we have formed clinical affirmation with

In addition to excellent customer service, our staff is eager to provide a positive environment for our patients. When you visit our office, you can look forward to:

Before our first activity begins, my supervisor and I read through our emails to see whether or not there are any new arrivals or discharges for that day. If we do indeed have any new arrivals, I go to the nurse’s station, and pull out the patients charts. During this time, I walk into a private room and

I have been admitting patients to Middlefield Hospital for 5 years. However, I recently moved my practice to the new hospital across town. The new hospital has much

You probably haven't cared about any patient in years - that would be unprofessional - an unnecessary burden on your conscience - Please, just go - I know what I need better than you -

be shown in a variety of ways, such as taking the time to talk to patients or addressing their

Also, the practice has active patients around 1500 patients and there are 15-20 new patients monthly, this is a big plus for this office.

New Patients are going to feel comfortable and invited by our New Patient Coordinator, Lori. Her kind, calm voice and bright smile will put any nervous new patients at ease. She has many years of customer relations experience, along with leadership, not only professionally, but as the captain of her ship at home as well. This passionate foodie and craft beer lover is a Culinary Chef and will easily earn our love thru our stomachs. She loves enjoying live music, the great outdoors, and traveling with her family.

The environment is rich with cues that maybe very influential with ultimate satisfaction on service. In my agency these are some of the things we have done to make the environment engaging and welcoming. We have an internet café in the waiting area where has access to computers to conduct job search, build resumes or apply for housing while they wait to be seeing. Our waiting area is set-up similar to a Livingroom with sofas that are comfortable and allows personal space. There is a small refreshment area where clients can help themselves to coffee, tea or water. Also, we have words of inspiration on the

Maybe you can get some inputs from the staff on the floor (nurses, nursing assistants) because they know what is going on the unit on a daily basis. My favorite question to ask my patient is "what would like to see happen today?" I get a variety of answer.