Nearly two or three decades back, nobody would have ever dreamt in their wildest dreams the way in which the marketing would have metamorphosed the needs/requirements of consumers. Take for example mobile phones: we never had that but its only marketing which has made it so tempting that everyone buys it, and even spends a large amount of money on it. As Philip Kotler says, “If production is creating utility, than marketing is creating demand.” What marketing has done is remarkable for the whole idea of business concept. The point is that, the concept of selling few years back talked about the pre product market research. This involves studying te market and consumer behavior and than work on for the product that is most required in the target market segment. But, suddenly things have changed. Now, companies bring in classy, high quality new products and also spend a large amount of money on its advertisement through TV, Newspaper, Journals and Internet sources. Now it becomes very difficult to restrain from buying the product with certain unique feature, which has yet to become popular. Consumers are over and over again jiggling on the subject of what they actually require and desire. If marketing just reflects what consumers’ requirements and needs, when consumers alter their mind in relation to what they wish for and how, retailers as well as manufactures soar to offer them what they desire, but the subsequent, consumers altered their mentality and want something
Throughout this essay we will analyse and discuss the Mad Men marketing passage while relating how we believe this quote can be applied to contemporary Marketing and its related theory. First we will discuss Mangers use of marketing theory to focus on competitors, secondly we will outline how the marketing environment reflects mainstream society. Then we will examine how through technology advances industries are becoming redundant, followed by consumer behaviour in the contemporary markets. Fifthly we will analyse brands and how they affect consumers to buy products and finally outline marketing institutions and service dominant logic and their effect on consumers through the emergence of new technologies, this will then be followed by a conclusion all while applying the marketing theory to the mad men quotation.
Today, in this world of advanced technology, an unhappy customer will tell "a million of their closest strangers”.2 Present marketing world is very competitive and dynamic. However, promoting competition in the markets directly or indirectly serves consumers through protecting consumer interests and increased economic efficiency. In this situation, every organization anticipates competitors’ moves and tries to capture the market over the competitors. Products or brands by themselves do not automatically usher in customer loyalty or strengthen customer relations. In today’s world, customers look for products that best suit their needs and purpose in terms of price, features, quality and appearance. They expect to be treated as "kings" and to receive sales and service support, along with definite solutions to problems from retailers, dealers or channel partners. From customer point of view, the company or brand exists only to create value for them and to provide them with results. In the fast-changing global economy, the focus must be on the way in which the nature of value is changing, involving new ways to determine price of goods, innovation and emotion. The implication of these new forms of exchange is a transfer of power from the producer to customer.
From the most common definition of Marketing, we can understand it in terms of determining, then, satisfying the wants and needs of the consumers. But many observers say Marketing goes beyond this- by creating wants and needs that may not yet be existing, then working satisfying them. If you agree with the second assertion, can you name 5 products or services that have as being new to the market, flashing back 15 years ago?
Marketing is a new system to some extent even there is some writers said its long time subject. Producing new goods is always easy, but only some products will find a place in the customer choice and the other products fails to
Previously not all organisations understood that marketing revolves around knowing your customers, their needs and wants, providing products or services tailored to suit these needs and wants which creates satisfaction which in turn leads to long term customer relationships resulting in greater profitability for the organisation.
The concept of marketing has evolved over time. Whilst in today’s business world “the customer is king”. In the past this was not the case, some businesses put factors other than the customer first. Product focused companies define themselves by their products. For example Kodak originally defined its self as being in the photo processing business. This definition impact the culture of the company in a way that hamstrings thinking and creates impediments for action. When the shift to digital cam Kodak resisted this because of the impact on its “products photo processing”.
As noted by Jobber and Chadwick (2013), new products are divided into four types including product replacements, additions to existing lines, new product lines and new-to-the-world products. Every of these new products are developed basing on the customer needs which are carried in the marketing. In other words, marketing is the carrier of the customer needs. Customers take marketing activities in the marketing process so that their needs are displayed in the market. The customer needs can be analyzed from the marketing environment via the management tools like PESTEL and the Porter’s Five Forces frame works. () According to the American Marketing Association Definition of Marketing (), it is defined that the process for the marketing is to create values for customers. It
There has been a dramatic shift in consumer behavior. Consumer needs and wants are not always easily understood, explained, or recognized. According to the text, marketing managers has a difficult but vital job of being able to explain consumers’ behavior to give marketers as clear an understanding of their customers as possible (Grewal, Levy, 2014, p. 174). Once explained, they are able to develop a market strategy to meet the needs and wants of consumers and implementing the strategy to sustain a successful and profitable organization. Along with a shift in consumer behavior, there has been a shift in marketing strategies. Some organizations are using the traditional marketing strategy and some are using the new customer-based model. This paper, by referencing an article called “Rethinking Marketing” will explain whether the new model is necessary to improve business today. This will be done by addressing the similarities proposed and the differences between the approach of that model and strategic marketing management presented in the AMA definition and text. Would this model be an improvement over the way my organization functions? The answer will be given.
As professor Zaltman says, the sales approaches until today were mostly outdated, and it constantly failed to read the real needs of consumers. Because of that, the need of the new marketing strategies for the new consumers has been raised, and the marketing strategy which is newly created now is ‘neuromarketing’.
Nowadays, marketing has become an increasingly vital aspect which can drive the organization to develop and launch the new product successfully, even though marketing was not the worthiest priority for the organizations during 3-4 decades ago. In order to clarify the importance of marketing role that played in the development and launch of new products, the meaning of marketing needs to be referred. Marketing can be simply defined as “meet needs profitably” (Kotler and Keller, 2012) and “managing profitable consumer relationship” (Koler,2010). It indicates that the key objective of marketing is not only meet the consumer needs and wants but maintain and develop the long-term relationships with consumers. Otherwise, when developing the new
Becton Dickinson was founded at the turn of the 20th century. This company was a startup creating the building blocks of modern medicine-needles and syringes, for the deliverance of medications, vaccinations and blood collection devices to support accurate diagnosis, and many other technologies for delivery in healthcare. One hundred and eighteen years later after completing their twelve-billion-dollar acquisition of CareFusion, the company has stronger capabilities and they have a renewed spirit of innovation to address some of the world’s most pressing health challenges. Seeing how their customers around the world BD try to balance demanding and often competing needs: increasing access to healthcare; improving
Many people think that production of goods and service is important for their life. However, they don’t realize that marketing is a significant process for carrying goods and service from producers to them. Marketing doesn’t only mean to sell products or persuade customers buy goods they actually don’t need. Successful marketing provides more choices of products and guides a correct direction for customers to purchase right goods, as result of customer satisfaction. In other words, customers feel happy and satisfied with goods and services because products meet with customers’ needs and expectation. The best result of marketing is customers will continue to visit the stores they once consumed. So companies will advantageously catch higher customer lifetime value through a correct process of marketing. Both companies and customers will gain profit because companies will make a close relationship with customers over a lifetime and customers will get what they need.
The marketing process of any product or service begins with potential consumers; it is a customer-centric environment which primary function seeks to fulfil the needs and wants of each individual customer (Sheth, Sisodia, Sharma, 2000, p.55). It is these ‘wants’ that marketers have to identify and manipulate to turn them into a need and subsequently a sale, “people have narrow, basic needs but almost unlimited wants” (Kotler, Armstrong, Wong, & Saunders, 2008, p.9). The majority of the population may have unlimited wants however they also have limited resources so value for money is a crucial factor in the process of turning potential customers into consumers. Understanding the market is therefore the first step in determining whether a
In the other hand, traditional marketing is slowly being forgotten as we step into the 21st century because the products are expensive! With products being handed down from the factory through a middle man, before it finally reaches the hands of the consumer, many additional charges have been added on. As a consumer, surely people prefer to get the same product for a cheaper price! Aside from that, traditional marketing too, can be demanding in another aspect. Have you ever been approached by promoters, all ready to give a lengthy explanations about the product they are about to sell to you? The con of traditional marketing is that it requires investment of time for promotion for the particular product. The seller themselves, approach the costumer to promote the product. In other words, traditional marketing can be considered inefficient. As logic tells us, how many customers can the promoter approach a day? 30, 40 or 50 a day? Therefore, transmission of information for the particular product can be a slow to reach the customers when traditional marketing is used. According to the Harvard Business Review article written by Bill on August 2012, he said that the traditional marketing; including advertising, public relations, branding and corporate communications — is dead. It is because many people in traditional marketing roles and organizations may not realize they 're operating within a dead paradigm. But they are. The evidence is
Marketing is a crucial activity for the survival and success of a business. Businesses today have more marketing opportunities than ever (Bresciani & Eppler, 2010). In small businesses, marketing relies heavily on word of mouth recommendations for customer acquisition.Today’s economy, distinguished by relationships, technology, and networks, favors some of the characteristics of SMEs (Walsh & Lipinski, 2009).